Director, Behavioral Health Network Engagement

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Bamboo Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Bamboo Health is a company that provides Real-Time Care Intelligence™ solutions aimed at enabling healthcare professionals to make optimal decisions for better outcomes. These solutions are part of one of the largest care collaboration networks in the United States, transforming how healthcare organizations integrate care. Bamboo Health offers services such as care coordination, real-time notifications, risk reduction, and management for patient transitions, behavioral health, and prescription drug monitoring. Their solutions are widely used, impacting a billion patient encounters annually across hospitals, post-acute facilities, pharmacies, health plans, state governments, and various healthcare providers. They are committed to improving healthcare efficiency, reducing costs, and enhancing health outcomes through their extensive network and real-time data-driven insights.

📋 Description

• Lead the Behavioral Health Network Engagement team and establish a weekly operating cadence • Complete remaining hiring decisions, including the final Network Engagement Lead seat and contractor-to-FTE conversions • Translate account management's state-level priorities and risk plans into specific network execution plans with named accounts, contact cadence, and defined SLAs • Relaunch the hub-and-spoke adoption motion in priority states • Own spoke-side provider engagement and referral volume while partnering with account management on hub relationships • Direct onboarding and adoption playbooks and determine what gets tracked • Close execution gaps against account management plans before escalation • Resolve priority and timeline disagreements directly with account management • Diagnose stalled provider relationships or accounts and determine corrective actions using AI-surfaced activity patterns • Represent network engagement with state agency partners and internal leadership • Verify and refine AI-drafted status reporting • Coach the team, manage escalations, exercise judgment, and build relationships that drive adoption • Improve Network Engagement Lead performance measurement and rewards with stakeholders • Scale disciplined network engagement execution across prioritized states • Ensure tracking, reporting, documentation, and first-pass synthesis are AI-supported and largely automated

🎯 Requirements

• 5+ years leading a team in a customer-facing, revenue-adjacent function such as implementation, customer success, account management, or network management • Track record of turning ambiguous direction into specific, executable plans for the people you lead • Bachelor's degree or equivalent experience • Experience partnering with a separate revenue-owning function to translate strategy into team execution • Ability to resolve priority or timeline disagreements without escalating past peers • Ability to own people decisions, including hiring, conversion, and performance management • Ability to hold a team to a documented weekly cadence • Experience diagnosing why a repeatable motion stalled and deciding what must change before relaunching it • Fluency working alongside AI tools for tracking, reporting, and documentation • Deep operating knowledge of behavioral health delivery systems and state Medicaid or crisis-response programs • Track record of holding your ground in negotiations with more senior stakeholders while preserving relationships • Forward-thinking, curious mindset and openness to experimenting with new technologies • Strong analytical and problem-solving skills • Sound judgment and creativity in designing solutions • Ability to thrive in fast-paced, high-growth, rapidly evolving environments • Ability to work effectively in a remote-first environment with high-quality virtual interactions • Ability to travel periodically for work

🏖️ Benefits

• Competitive compensation • Health insurance • Dental insurance • Vision insurance • Other benefits • Autonomy to build something with a supportive team • Learning from working at the highest levels and on strategic company priorities • Exposure to world-class investors and advisors • Remote-first work environment