Optimization Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Bamboo Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Bamboo Health is a company that provides Real-Time Care Intelligence™ solutions aimed at enabling healthcare professionals to make optimal decisions for better outcomes. These solutions are part of one of the largest care collaboration networks in the United States, transforming how healthcare organizations integrate care. Bamboo Health offers services such as care coordination, real-time notifications, risk reduction, and management for patient transitions, behavioral health, and prescription drug monitoring. Their solutions are widely used, impacting a billion patient encounters annually across hospitals, post-acute facilities, pharmacies, health plans, state governments, and various healthcare providers. They are committed to improving healthcare efficiency, reducing costs, and enhancing health outcomes through their extensive network and real-time data-driven insights.

📋 Description

• Own retention and expansion outcomes for a portfolio of 150+ Tier 1 and 2 customer accounts • Evaluate, override, escalate, or carry ChurnZero and Salesforce auto-drafted success plans through customer-acknowledged completion • Close save commitments and renewal decisions on at-risk accounts and log attributable retention results • Pitch and close upsell and cross-sell opportunities surfaced and valued by ChurnZero and Salesforce • Run live optimization sessions, diagnose workflow gaps, recommend solutions, and obtain customer sign-off • Negotiate discounts and product swaps within approved playbooks and escalate exceptions • Escalate cross-functional issues to Product, Engineering, or Support with clear urgency and business impact • Validate ChurnZero health scores and automated success plans before customer delivery • Pressure-test and correct automated SBR and ROI-reporting drafts • Track signed optimization plan coverage, retained ARR, expansion opportunity outcomes, and churn-budget contribution • Reduce time spent on reporting, monitoring, and opportunity spotting while expanding or deepening portfolio coverage

🎯 Requirements

• Bachelor’s degree or equivalent experience • 5+ years of experience in customer success, account management, or a consultative customer-facing revenue role • Track record of owning retention or expansion outcomes for a defined book of business • Ability to make commercial discount and product-swap decisions within an approved playbook and escalate exceptions • Ability to run live diagnostic customer conversations and make recommendations • Track record of catching incorrect analyses before they reach customers • Ability to carry escalations into Product, Engineering, or Support and return with a decision • Ability to learn unfamiliar systems quickly; Salesforce and ChurnZero experience or adaptability to learn them • Comfort using or learning AI-supported tools such as ChatGPT, CoPilot, or role-specific tools • Curiosity and openness to experimenting with new technologies • Strong analytical and problem-solving skills, sound judgment, and creativity • Ability to thrive in fast-paced, high-growth, rapidly evolving environments • Ability to work effectively in a remote-first environment with high-quality virtual interactions and minimal distractions • Ability to travel periodically for work

🏖️ Benefits

• Competitive compensation • Health benefits • Dental benefits • Vision benefits • Autonomy to build something with a supportive team • Learning from senior leaders, world-class investors, and advisors • Inclusive workplace and belonging initiatives