Customer Care Representative

🔥 0 minutes ago

🌵 Arizona, Colorado – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote

💵 $17 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Handle incoming referral requests for new orders and refills • Receive and verify requests and referrals • Initiate insurance verification and gather information for pre-certifications, authorizations, and certificates of medical necessity • Follow up on requests through and after patient discharge • Build equipment orders using patient medical record information • Review and suggest alternate products to improve patient care and quality outcomes • Provide verbal and written instructions to patients, families, and coordinating resources • Explain product and service provision, reimbursement, and patient financial responsibility • Enter patient intake and insurance information into computer systems • Record authorization requirements and notes • Coordinate delivery of services and referrals • Coordinate with dispatch, warehouse, and clinical staff to ensure product availability and set delivery expectations • Facilitate problem solving with patients, hospitals, providers, referral sources, insurance companies, and clinical staff • Maintain and communicate changing payer and referral source information • Coordinate patient services with internal departments and external sources

🎯 Requirements

• High school diploma/GED or equivalent working knowledge • Literacy and basic math skills • Working knowledge of medical terminology • Familiarity with hospital operations • Excellent organizational and interpersonal skills • Proficiency with commonly used office software products • Ability to learn new software applications • Previous experience in a healthcare setting preferred • Additional related education and/or experience preferred