Director Service Optimization

Job not on LinkedIn

🔥 13 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $50 - $83 / hour

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Lead improvement efforts across all four Revenue Cycle teams • Maintain direct, ongoing engagement with Access leadership • Participate in high-priority strategic initiatives including System Access, Patient Financial Experience, and Customer Experience • Lead and contribute to cross-functional work groups with Directors, Senior Directors, and Vice Presidents • Drive improvement projects from concept through execution with minimal direction • Engage organizational stakeholders to align priorities, remove barriers, and communicate progress • Lead and mentor a multidisciplinary team of consultants, analysts, and technology super users • Provide strategic direction, clear blockers, solve problems, and guide the team • Intake new project requests and manage team workload • Drive service optimization through process improvement, automation, and streamlined workflows • Facilitate customer experience expectations between business stakeholders, executive leadership, and technical partners • Coordinate with Revenue Cycle, service lines, call center, operations, IT, data warehouse, and infrastructure teams • Own the vision and execution of the operational roadmap for features and enhancements • Prioritize and forecast work and oversee resource allocation • Ensure solutions are scalable, consistent, and aligned with key personas • Serve as strategic liaison between business and technical teams • Oversee platform builds and maintenance, data governance, architecture, security, synchronization, refresh cycles, and analytic definitions • Provide subject matter expertise in service optimization datasets and databases • Own proper data flow between CRMs, EHRs, online scheduling, provider data management, financial and revenue systems, health plan resources, and self-service tools • Pull, analyze, manipulate, and troubleshoot data from multiple sources • Oversee data integration and flow for accurate, secure, actionable insights • Establish and enforce standards, policies, procedures, application use, and end-to-end process documentation • Ensure compliance with department, company, and regulatory requirements • Oversee business cases and proposals for technologies and process improvements • Review technical documentation for business alignment, data integrity, and sustainability • Identify, investigate, track, and resolve complex project deliverables • Collaborate on scorecards and dashboards to monitor progress • Participate in governance and align with executive leadership

🎯 Requirements

• Bachelor’s degree in Business, Technology, Engineering, or a related field • At least seven to ten years of experience in the customer or operations technology field • Strong experience managing technical products • Experience using databases, customer relationship management data, email/text automation, or electronic health record systems • Excellent communication skills • Ability to translate technical concepts into digestible terms for business and leader consumption • Comfort with public speaking in front of large audiences • Ability to deal effectively with conflict and manage relationships balancing system needs and entity priorities • Ability to develop a clear, realistic, and actionable vision • Results-oriented strategic and systems leadership skills • Ability to interact with and influence internal and external contacts • Excellent problem-solving and analytical skills • Detail-oriented with ability to oversee projects from origin through execution • Advanced analytic capabilities using SQL or other query language is a plus • Ability to manage large data sets in Business Objects, Teradata, Tableau, or other tools is a plus • Salesforce or other platform certifications highly desired • Lean, Six Sigma, Scrum, or Agile certifications are a plus

🏖️ Benefits

• Option to participate in a variety of health, financial, and security benefits • May be eligible for the Management Incentive Program • Total Rewards package • Stimulating and rewarding career opportunities • Drug-free work environment