Healthcare Scheduler, Endocrinology

🔥 4 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $19 - $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Schedule medical appointments by coordinating patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers • Receive and initiate calls with patients, providers, provider offices and facilities while following scheduling procedures and protocols • Schedule appointments, tests and procedures using electronic medical record and scheduling software systems • Identify alternative scheduling solutions while adhering to safety protocols • Obtain and document patient demographics, insurance information, authorizations, referrals and medical information • Provide appointment information, pre- and post-test instructions, locations and directions • Answer questions within guidelines and refer medical questions to appropriate offices • Set payment expectations and provide estimated payment details where applicable • Communicate with patients, facilities, providers and clinical colleagues through phone, chat, email, electronic medical record messaging and other digital channels • Solicit, label, store and manage scanned documents and orders in document imaging software • Ensure required documents and compliant orders are received before appointments • Collect pre-payments and verify insurance coverage where applicable • Service inbound and outbound customer and staff communications for facilities across operating states • Work with departments and staff to provide accurate managed care information

🎯 Requirements

• High school diploma/GED or equivalent working knowledge • Minimum of 1 or more years of customer service or related experience in a healthcare setting, such as medical office/clinic or hospital scheduling • Ability to provide essential customer service and knowledge in a high paced inbound contact center environment • Ability to use technology tools to research and obtain accurate information via incoming calls, emails and/or instant messaging/chat avenues • Demonstrated ability to utilize computer and typing skills • Excellent interpersonal and communication skills • Ability to follow oral and written directions • Ability to acquire and utilize knowledge of the company’s customer information systems • Excellent organizational and time management skills • Accurate and efficient keyboarding skills • Ability to work effectively with common office software • Ability to meet deadlines and productivity standards • Experience in an in-bound call center or scheduler in a practice management environment preferred • Knowledge of payor contract terms and processes preferred • Familiarity with medical terminology strongly preferred • Additional related education and/or experience preferred