Radiology Scheduler

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Carenet Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

🏥 Healthcare

📡 Telecommunications

⚕️ Healthcare Insurance

Healthcare • Telecommunications • Healthcare Insurance

Carenet Health is a leader in the transformation of healthcare consumer engagement, specializing in closing gaps in care, telehealth, and advocacy. With over 25 years of experience, the company utilizes advanced technology and insights to provide tailored solutions to healthcare providers and payers, helping them meet consumer needs effectively. Their services encompass personalized health advocacy, care management, and consumer engagement, ultimately aiming to improve healthcare outcomes and patient experiences.

📋 Description

• Serve as a key point of contact within Hoag’s Centralized Patient Service Center • Manage inbound and outbound patient interactions for diagnostic imaging and specialty-service scheduling • Schedule, reschedule, cancel, and confirm appointments across CT, MRI, mammography/DEXA, X-ray/ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery, labor and delivery, radiology, and physician scheduling • Respond to inquiries about imaging services, appointment availability, preparation instructions, insurance verification, and general service information • Document patient interactions, appointment details, and updates in scheduling systems and CRM platforms • Review patient orders, referrals, and provider instructions against established guidelines • Navigate multiple scheduling, CRM, and communication systems simultaneously • Coordinate with patients, providers, and internal teams to resolve scheduling needs • Follow workflows, call flows, knowledge resources, HIPAA requirements, and privacy/security standards • Identify patient needs and resolve concerns while meeting service expectations • Maintain productivity, quality, attendance, and schedule-adherence standards in a high-volume contact center • Participate in required imaging-modality training and coaching sessions • Apply feedback to improve performance and service delivery • Perform other assigned duties

🎯 Requirements

• High school diploma or GED required • Minimum of six months of experience in a healthcare contact center, patient access, or customer service environment preferred, with hands-on experience scheduling medical appointments within a healthcare organization—preferably supporting diagnostic imaging, specialty care, or multi-department scheduling is required • Required work-from-home experience in a private, secure, and distraction-free environment while maintaining full compliance with HIPAA and company data privacy standards • Strong verbal communication skills with empathy, professionalism, and excellent telephone etiquette • Understanding of contact center performance metrics, including adherence, quality, and service levels • Ability to adhere to assigned schedules, including flexibility for shift changes, coverage swaps, and overtime • Ability to manage multiple systems and tasks simultaneously in a fast-paced environment • Strong attention to detail and ability to follow established protocols and workflows • Problem-solving skills and ability to research and resolve customer inquiries • Basic computer proficiency with Windows-based systems, Outlook, Teams, and CRM or scheduling platforms • Ability to type a minimum of 40 words per minute • Flexibility to work evenings, weekends, or holidays as required • Must complete assessments independently if required

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) plan with company match • Paid time off (PTO) and holidays • Flexible spending accounts (FSAs) • Employee wellness programs • Career development opportunities • Remote, work from home position