Major Incident Coordinator

🔥 0 minutes ago

🏈 Alabama, Alaska, +33 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $27 - $46 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Support and help coordinate major incident bridge calls and collaboration channels during the assigned shift • Participate in the 24/7 on-call rotation as required • Create, update, and maintain incident records, timelines, and activity logs • Track incident actions, escalations, and service restoration confirmations • Publish approved outage notifications and status updates using standard templates • Follow communication standards and escalation guidance • Monitor dashboards and system alerts across designated platforms • Validate alert accuracy, paging accuracy, and bridge workflows • Report gaps or ongoing issues • Ensure Root Cause Analysis documents are completed for assigned incidents • Document findings in ServiceNow • Track corrective actions and verify closure of known errors • Adhere to high-priority incident response time SLAs • Support KPI data collection, including MTTR, incident counts, and communication timeliness • Maintain accurate playbooks, contact lists, and templates • Flag required updates to senior coordinators or management • Maintain current knowledge of enterprise technology platforms, security policies, major incident processes, core stakeholders, and downtime procedures

🎯 Requirements

• Associate’s degree or two years of relevant experience in IT operations, service desk, NOC, or incident management • Working knowledge of IT service management concepts and structured incident response • Familiarity with desktop and mobile devices, basic network connectivity, and enterprise IT environments • Working knowledge of Microsoft Office 365, including Outlook, Teams, Word, and Excel • Strong written and verbal communication skills • Ability to follow defined processes with strong attention to detail • Ability to manage multiple tasks simultaneously while maintaining accuracy and accountability • Ability and willingness to work variable shifts and respond to 24x7 critical alerts via mobile device or other connected platforms • Preferred: Bachelor’s degree in Information Systems, Computer Science, Healthcare Informatics, Healthcare Administration, Business Administration, or related field • Preferred: Experience using an ITSM platform such as ServiceNow • Preferred: Exposure to incident documentation, timelines, or outage communications • Preferred: Familiarity with ITIL concepts or completion of ITIL Foundation coursework • Preferred: Experience in a fast-paced, highly regulated, or enterprise-scale environment • Preferred: Additional related education and/or experience

🏖️ Benefits

• Variety of benefit plans to help employees and their families • Health and financial security options • Comprehensive benefit package for benefit-eligible positions • Total Rewards package • Drug-free work environment