Technical Service Desk Analyst I

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🔥 0 minutes ago

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🦬 Wyoming – Remote

💵 $23 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

⚕️ Healthcare Insurance

Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Provides first-contact technical support via phone, chat, and ticketing systems, ensuring timely and accurate resolution of IT issues related to user accounts, hardware/software, connectivity, and business applications. • Utilizes remote desktop tools to investigate and resolve technical problems without requiring onsite intervention, reducing downtime and improving response time. • Guides users through troubleshooting steps, installations, or workarounds while maintaining a clear, supportive, and professional communication style. • Documents each support interaction thoroughly in the ITSM system. • Coordinates escalations to appropriate teams by collecting logs, screenshots, and issue context to streamline handoff and avoid rework. • Flags recurring issues for review by senior technical teams. • Monitors high-volume ticket queues and proactively follows up on aging or high-impact incidents to ensure closure within SLA timelines. • Maintains up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.

🎯 Requirements

• High school diploma/GED or equivalent working knowledge in a similar role is required. • Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity. • Knowledge of Microsoft Office O365 applications is required. • Ability to troubleshoot complex issues and interact with various levels of customer and support groups. • Requires communication and presentation and organizational skills to engage technical and non-technical audiences. • Requires ability to communicate and interact across all services and at various levels. • Requires exceptional communication, both written and verbal. • Working variable shifts and hours and carrying/responding to a pager may be required.

🏖️ Benefits

• Competitive wages • Paid orientation • Flexible Schedules (select positions) • Fewer Shifts Cancelled • Weekly pay • 403(b) Pre-tax retirement • Employee Assistance Program • Employee wellness program • Discount Entertainment tickets • Restaurant/Shopping discounts • Auto Purchase Plan