Director, Business Operations

Job not on LinkedIn

🔥 1 hour ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $120k / year

⏰ Full Time

🔴 Lead

⚙️ Business Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Banyan Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

💰 $20k Debt Financing on 2023-01

B2B • Enterprise

Banyan Software is a company dedicated to acquiring and nurturing successful enterprise software businesses, preserving the legacy of founders while fostering growth and innovation. Founded in 2016, Banyan adopts a buy, hold and grow for life strategy, focusing on businesses that dominate niche markets. With a global workforce of over 750 employees across the US, Canada, UK, Europe, Australia, and New Zealand, Banyan aims to provide a permanent home for these software companies, supporting their employees and customers in the process.

📋 Description

• Own the operating rhythm of a profitable, growing fintech serving community banks and credit unions through reseller partners • Run the weekly leadership meeting, KPI scorecard, and follow-through on commitments • Lead project-status meetings with three Project Managers; track progress, clear or escalate blockers, and drive projects to closure • Convert the open Professional Services backlog into completed, revenue-recognized projects • Meet reseller partners regarding project status, blockers, and installation timelines • Direct the support organization through the Support Operations Manager; set priorities, service standards, metrics, resources, and escalations • Partner with support and delivery leads on high-priority requests, ownership, and customer/reseller feedback loops • Own the SLA framework, measurement, reporting, and delivery accountability • Own revenue performance, including renewals, uplifts, and quote-to-start execution • Own CRM management, including data accuracy, workflows, pipeline, and project hygiene; platform is HubSpot • Partner with the Business Systems Engineer on overhead-reducing automation • Align operational processes with SOC 2 documentation, audits, and security controls • Monitor banking regulations, incorporate them into processes, and mitigate operational risk • Maintain process documentation and knowledge bases; support Operations and Support onboarding • In the first 90 days, take over the leadership cadence, inventory and accelerate backlog projects, establish SLA baselines, conduct reseller status meetings, execute renewals, clean up CRM processes, and ship automation

🎯 Requirements

• Owned a weekly operating cadence end-to-end, including the meeting, scorecard, and follow-through • Managed people-managers and improved their performance without doing their jobs • 5+ years in operations, business operations, or project management in a B2B software, SaaS, or tech-enabled services company, with real revenue accountability • Strong organizational and project management skills; Scrum experience preferred • Excellent written and verbal communication; ability to influence up and across the organization • Strong CRM management experience, including data quality, workflows, and adoption across teams • Direct HubSpot experience is a plus • Exposure to regulatory or compliance-heavy environments; direct SOC 2 experience strongly preferred • Experience with banking or credit union environments is a plus

🏖️ Benefits

• Bonus • Occasional travel to reseller and customer meetings • Remote work (U.S.-based) • Equal employment opportunity and inclusive workplace • AI-assisted recruitment screening with human hiring decisions