Vendor Support Representative

Job not on LinkedIn

🔥 2 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Banyan Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

💰 $20k Debt Financing on 2023-01

B2B • Enterprise

Banyan Software is a company dedicated to acquiring and nurturing successful enterprise software businesses, preserving the legacy of founders while fostering growth and innovation. Founded in 2016, Banyan adopts a buy, hold and grow for life strategy, focusing on businesses that dominate niche markets. With a global workforce of over 750 employees across the US, Canada, UK, Europe, Australia, and New Zealand, Banyan aims to provide a permanent home for these software companies, supporting their employees and customers in the process.

📋 Description

• Answer inbound vendor support calls and make outbound calls as needed • Manage Jira Service Management tickets from intake through resolution • Investigate issues thoroughly, identify root causes, and propose clear solutions • Follow and help maintain SOPs and Confluence documentation, flagging gaps or outdated steps • Triage and escalate issues according to documented escalation paths • Communicate clearly and professionally with vendors, including non-technical users • Maintain accurate and complete ticket notes and internal comments for handoffs and audits

🎯 Requirements

• Experience with Atlassian tools (Jira, Confluence) in a support or ticketing context • Prior phone-based support experience, comfortable with inbound and outbound calls • Strong investigative skills and ability to work systematically toward solutions • Solution-oriented approach • Strong deescalation skills and ability to handle issues independently • Quick learner, comfortable picking up new tools, products, and processes with minimal ramp time • Strong written and verbal communication skills • Ability to multitask across calls, tickets, and documentation in a single shift • Detail-oriented documentation and accurate ticket history management • Strong typing speed and accuracy • Reliable and punctual, with ability to work assigned shift hours consistently • Team-first attitude and comfort collaborating with Support Operations Lead and peers • B2B and/or SaaS experience is a plus • Healthcare or regulated-industry experience is a plus, but not required

🏖️ Benefits

• Strong performers have a path toward the Vendor Support Operations Lead role and beyond • Fun, driven team that celebrates wins and shares ideas • Opportunity to work on products improving patient safety, hospital efficiency, and surgical operations • Equal employment opportunity and inclusive workplace