
10,000+ employees
🏥 Healthcare
🤝 Non-profit
Healthcare • Non-profit
Baptist Health is the region's largest not-for-profit healthcare organization in South Florida. It operates 12 hospitals, more than 29,000 employees, 4,500 physicians, and roughly 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. The system includes renowned centers of excellence in cancer, heart and vascular, brain and spine, and orthopedic care, and is supported by philanthropy and a faith-based mission. Baptist Health emphasizes clinical quality, patient safety, staff development, and community-oriented care.
🔥 0 minutes ago
🐊 Florida – Remote
💵 $17 - $21 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💸 Financial Planning and Analysis (FP&A)
🗣️🇪🇸 Spanish Required
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10,000+ employees
🏥 Healthcare
🤝 Non-profit
Healthcare • Non-profit
Baptist Health is the region's largest not-for-profit healthcare organization in South Florida. It operates 12 hospitals, more than 29,000 employees, 4,500 physicians, and roughly 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. The system includes renowned centers of excellence in cancer, heart and vascular, brain and spine, and orthopedic care, and is supported by philanthropy and a faith-based mission. Baptist Health emphasizes clinical quality, patient safety, staff development, and community-oriented care.
• Obtain and verify demographic and insurance information, including authorizations, referrals, and notifications for diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments • Schedule patients' initial, follow-up, and add-on appointments/procedures, as applicable • Work in a call center environment and meet individual quality metrics, including productivity, accuracy, and customer service QA • Coordinate patient flow and ensure timely processing • Maintain knowledge and deploy department, physician practice, and hospital practices to address patient questions or concerns • Maintain knowledge of insurance requirements, BHSF pricing, financial assistance options, and BHSF Revenue Cycle operations • Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members
• High school, certificate, GED, training, or experience • Complete and successfully pass the Patient Access training course • Ability to work in a high-volume, fast-paced work environment • Ability to perform basic mathematical calculations • Detail-oriented and organized • Team player with compassionate customer service and interpersonal communication skills • Basic knowledge of medical and insurance terminology desired • Experience with computer applications, including Microsoft Office and EMR applications • Accurate typing skills • Knowledge of HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines • Bilingual English and Spanish/Creole • Minimum required experience: less than 1 year
• Career growth and development opportunities, with clear pathways and ongoing support • Comprehensive health and wellness resources that go beyond traditional benefits • Wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs • Tuition reimbursement
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