Patient Financial Associate

🔥 12 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $17 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💸 Financial Planning and Analysis (FP&A)

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Baptist Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Baptist Health is the region's largest not-for-profit healthcare organization in South Florida. It operates 12 hospitals, more than 29,000 employees, 4,500 physicians, and roughly 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. The system includes renowned centers of excellence in cancer, heart and vascular, brain and spine, and orthopedic care, and is supported by philanthropy and a faith-based mission. Baptist Health emphasizes clinical quality, patient safety, staff development, and community-oriented care.

📋 Description

• Complete registration, financial screening, insurance verification, collections, data entry, virtual registrations, and patient throughput tasks. • Support the revenue cycle, compliance, and patient experience accurately and efficiently. • Meet individual collection goals. • Maintain close working relationships with clinical team members to ensure a seamless patient and caregiver experience. • Present and thoroughly explain legal, ethical, and compliance-related documents at registration. • Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members. • Handle approximately 1,000 calls daily in a fast-paced, high-volume virtual registration department. • Verify patient benefits through online portals and communication with insurance representatives. • Explain deductibles and co-pays and collect patients' financial responsibility. • Confirm patient information according to strict guidelines to ensure registration data integrity. • Use video conferencing to complete registrations, obtain consent, and collect payments. • Collaborate with other departments and foster teamwork. • Participate in required Zoom calls with patients, clinical teams, and leadership.

🎯 Requirements

• High School, Cert, GED, Trn, Exper. • Complete and pass the Patient Access training course. • Ability to work in a fast-paced public health setting or Revenue Cycle setting with demonstrated experience in payment collection, such as billing, sales, and collection/Customer Service. • In lieu of degree and/or experience, ability to satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role. • Ability to perform basic mathematical calculations. • Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. • Ability to multitask and have an agile mindset. • Knowledge of healthcare regulatory guidelines including HIPAA, AHCA, EMTALA, etc. is desired. • Understanding of insurance contracts, collections, authorizations and pre-certifications, Microsoft Office products, and EMR applications. • Knowledge of medical terminology. • Bilingual English, Spanish/Creole preferred. • Must be able to work weekends, holidays, and during disastrous events as essential staff. • Remote work requires one week of on-site training in Town & Country (Miami-Dade).

🏖️ Benefits

• Career growth and development opportunities, with clear pathways and ongoing support • Comprehensive health and wellness resources • Wellness program that can help employees eliminate their medical plan deductible • Tuition reimbursement • Four week training program

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