Content Designer, Merchant Platform

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Content Marketing Manager

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 60 days.
• 102 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Design clear, consistent UX content across Bask Health's merchant-facing software. • Write interface copy for merchant onboarding and account setup. • Develop instructions for storefront creation and configuration. • Create guidance for product catalog and product management workflows. • Write content for merchant dashboards, settings, and administrative interfaces. • Improve subscription and commerce management experiences. • Develop navigation labels, section headings, and interface terminology. • Write helper text, tooltips, contextual guidance, error messages, validation instructions, confirmations, warnings, and empty states. • Help merchants understand dependencies between configuration steps. • Improve multi-step setup and administrative workflows. • Collaborate with product designers on information architecture and content hierarchy. • Work with product managers to define merchant content requirements. • Partner with engineers to ensure interface language reflects product behavior accurately. • Review prototypes and implemented interfaces for clarity and consistency. • Support content for configurable questionnaires and merchant management tools. • Ensure specialized healthcare terminology and workflow descriptions are accurate. • Collaborate with Customer Success and support teams to identify recurring merchant questions. • Incorporate merchant feedback, usability research, and product data into content improvements. • Apply plain-language and accessibility principles. • Develop reusable content patterns and maintain consistent terminology across the platform. • Contribute to content guidelines and the design system. • Document content decisions and implementation requirements. • Own assigned merchant content design projects from discovery through launch and iteration.

🎯 Requirements

• 3+ years of professional experience in content design, UX writing, product writing, or a closely related field. • Portfolio or work samples demonstrating content design for digital products. • Strong writing, editing, and information organization skills. • Experience designing content for web applications or SaaS products. • Understanding of user-centered content design principles. • Ability to simplify complex product functionality into clear, actionable language. • Experience writing onboarding instructions, helper text, tooltips, and error messages. • Familiarity with administrative interfaces and multi-step workflows. • Understanding of information architecture and content hierarchy. • Experience developing consistent interface terminology. • Ability to explain settings, permissions, and configuration options accurately. • Familiarity with plain-language writing principles. • Understanding of accessibility and inclusive content practices. • Experience collaborating closely with product designers. • Ability to work effectively with product managers and engineers. • Familiarity with Figma or comparable collaborative design tools. • Experience reviewing product interfaces and identifying content usability issues. • Familiarity with usability testing and user research. • Ability to incorporate customer feedback into content improvements. • Experience contributing to content guidelines or design systems. • Strong attention to detail and accuracy. • Ability to communicate content recommendations clearly. • Experience working in cross-functional product development teams. • Strong organizational skills and ability to manage multiple assignments. • Ability to independently deliver high-quality content design work. • Nice to Have: Experience designing content for B2B SaaS platforms. • Nice to Have: Familiarity with merchant-facing software and business management tools. • Nice to Have: Experience working on e-commerce or direct-to-consumer platforms. • Nice to Have: Understanding of Shopify or comparable merchant ecosystems. • Nice to Have: Experience writing content for merchant onboarding and business setup. • Nice to Have: Familiarity with storefront configuration and product catalog management. • Nice to Have: Understanding of subscription management and recurring commerce workflows. • Nice to Have: Experience designing content for dashboards and reporting interfaces. • Nice to Have: Familiarity with billing, payment settings, and transaction-related workflows. • Nice to Have: Experience writing for complex administrative tools. • Nice to Have: Understanding of white-label or multi-tenant SaaS platforms. • Nice to Have: Background in healthcare technology or telehealth software. • Nice to Have: Familiarity with healthcare-related operational workflows. • Nice to Have: Experience collaborating with Customer Success or implementation teams. • Nice to Have: Experience developing reusable terminology libraries. • Nice to Have: Familiarity with structured content and localization considerations. • Nice to Have: Understanding of WCAG accessibility guidelines. • Nice to Have: Experience using product analytics to identify content improvement opportunities. • Nice to Have: Familiarity with AI-assisted product interfaces and responsible AI messaging. • Nice to Have: Experience working in fast-moving, cross-functional product teams.

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