Content Designer, Patient Experience

Job not on LinkedIn

🔥 48 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Content Marketing Manager

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 60 days.
• 102 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Design clear, accessible content across Bask Health's patient-facing digital experiences. • Write interface copy for patient onboarding, account creation, questionnaires, checkout, payment-related experiences, and account settings. • Create navigation labels, button text, form guidance, helper text, error messages, recovery instructions, progress messaging, confirmations, empty states, notifications, and status messages. • Improve multi-step patient workflows and clarify required information, form fields, consent interfaces, and next steps. • Collaborate with product designers, product managers, engineers, UX researchers, clinical stakeholders, pharmacy stakeholders, and operational stakeholders. • Review patient journeys to identify confusing language, unnecessary cognitive effort, and content usability problems. • Use usability research, patient feedback, and product data to improve content effectiveness. • Apply plain-language, accessibility, inclusive content, privacy, and appropriate clinical-boundary principles. • Establish consistent terminology and contribute reusable content patterns to Bask Health's design system. • Support content consistency across configurable and white-label patient journeys. • Review patient-facing content for accuracy, clarity, and appropriate expectations. • Document content decisions and reusable writing guidelines. • Own assigned patient content design projects from discovery through implementation and iteration.

🎯 Requirements

• 3+ years of professional experience in content design, UX writing, product writing, or a closely related field. • Portfolio or work samples demonstrating content design for digital products. • Strong writing, editing, and information organization skills. • Experience writing content for user-facing web or mobile applications. • Understanding of user-centered content design principles. • Ability to simplify complex information into clear, actionable language. • Experience writing onboarding instructions, form guidance, error messages, and confirmations. • Strong understanding of plain-language writing principles. • Familiarity with information architecture and content hierarchy. • Experience designing content for multi-step digital workflows. • Understanding of accessibility and inclusive content practices. • Ability to write for users with different levels of technical familiarity. • Experience collaborating closely with product designers and product managers. • Ability to work effectively with engineers during implementation. • Familiarity with Figma or comparable collaborative product design tools. • Experience reviewing interfaces and identifying content usability problems. • Familiarity with usability testing and user research methods. • Ability to incorporate user feedback into content improvements. • Experience maintaining consistent terminology across product experiences. • Familiarity with content guidelines or design systems. • Strong attention to detail and accuracy. • Ability to communicate content recommendations clearly. • Experience working with cross-functional product teams. • Ability to balance user needs, product requirements, and technical constraints. • Ability to independently manage assigned content design projects. • Nice to have: Experience designing content for healthcare or telehealth products. • Nice to have: Familiarity with patient-facing digital healthcare experiences. • Nice to have: Experience writing for patient onboarding or intake questionnaires. • Nice to have: Understanding of health literacy and patient comprehension challenges. • Nice to have: Familiarity with healthcare terminology and patient communication practices. • Nice to have: Experience working with clinicians, pharmacists, or healthcare operations teams. • Nice to have: Understanding of HIPAA and healthcare-related privacy considerations. • Nice to have: Experience designing content for sensitive user interactions. • Nice to have: Familiarity with consent-related interfaces and required acknowledgments. • Nice to have: Experience writing content for checkout or transactional workflows. • Nice to have: Understanding of subscription-based patient experiences. • Nice to have: Experience developing content for status updates and ongoing patient communications. • Nice to have: Familiarity with accessibility standards such as WCAG. • Nice to have: Experience collaborating with researchers on comprehension testing. • Nice to have: Understanding of white-label or configurable SaaS platforms. • Nice to have: Experience maintaining reusable content patterns across multiple brands. • Nice to have: Familiarity with localization and internationalization considerations. • Nice to have: Experience using product analytics to identify content improvement opportunities. • Nice to have: Experience designing content for AI-assisted patient experiences with appropriate safeguards. • Nice to have: Experience working in fast-moving, cross-functional product teams.

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