Customer Engineer, Platform Implementations

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏗️ Platform Engineer

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 60 days.
• 196 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Provide customer-facing technical guidance during Bask Health platform implementations. • Help merchants understand supported configuration options and technical requirements. • Troubleshoot storefront setup and customization-related issues. • Investigate questionnaire configuration and workflow problems. • Help resolve checkout-related implementation obstacles. • Gather technical information about customer-reported software issues. • Reproduce reported problems in approved testing environments. • Analyze browser errors, HTTP responses, and application behavior. • Troubleshoot supported API and integration configuration issues. • Investigate authentication and technical setup problems. • Document technical findings and troubleshooting steps. • Prepare reproducible bug reports and engineering escalations. • Collaborate with Software Engineering on complex platform issues. • Communicate technical findings clearly to merchants. • Explain platform functionality to non-technical customers. • Participate in customer technical onboarding and implementation calls. • Coordinate with Customer Success Managers on technical blockers. • Support customer adoption of approved platform capabilities. • Help customers complete supported technical setup tasks. • Identify recurring configuration mistakes and implementation challenges. • Contribute to technical onboarding guides and troubleshooting documentation. • Share recurring technical feedback with Product and Engineering. • Assist with testing supported configurations and validating fixes. • Coordinate with Implementation Engineers on complex customer requirements. • Maintain accurate customer engineering records and technical case notes. • Track assigned technical requests and follow-up responsibilities. • Communicate proactively about implementation blockers and dependencies. • Follow approved engineering change management procedures. • Handle credentials and sensitive configuration information securely. • Follow privacy, security, and access control requirements. • Escalate clinical, pharmacy, and compliance matters to authorized teams. • Take ownership of customer-facing technical investigations and implementation support.

🎯 Requirements

• 3+ years of experience in Customer Engineering, Solutions Engineering, Technical Support Engineering, SaaS Implementation, or a related technical customer-facing role. • Hands-on experience troubleshooting web-based software platforms. • Experience supporting technical onboarding or customer implementations. • Strong understanding of web applications and software configuration concepts. • Working knowledge of REST APIs and HTTP fundamentals. • Ability to investigate API requests, responses, and authentication issues. • Familiarity with JSON and common integration concepts. • Experience using browser developer tools for troubleshooting. • Experience using Postman, Insomnia, curl, or similar technical investigation tools. • Ability to identify and troubleshoot software configuration problems. • Experience gathering technical information from customer-reported issues. • Ability to document technical problems and reproduction steps accurately. • Experience preparing engineering escalations or bug reports. • Strong written and verbal communication skills. • Ability to explain technical concepts to non-technical customers. • Experience working directly with customers or external technical stakeholders. • Strong troubleshooting and analytical problem-solving skills. • Ability to manage multiple technical investigations and customer requests. • Strong organizational skills and attention to detail. • Experience collaborating with Customer Success, Product, and Engineering teams. • Comfortable reading technical documentation and learning unfamiliar systems. • Understanding of secure credential handling and access control principles. • Ability to follow established technical escalation and change management procedures. • Willingness to learn complex platform workflows and customer configurations. • Availability to collaborate during required U.S. Eastern Time working hours. • Strong initiative, accountability, and ownership of technical responsibilities. • Comfortable working in a growing software company with evolving technical processes. • Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field is listed as nice to have, not required. • Nice-to-have experience includes e-commerce platforms, checkout flows, payment integrations, webhooks, JavaScript, TypeScript, Python, SQL, Git/GitHub, Jira, Linear, Zendesk, technical documentation, software testing, healthcare technology, and distributed engineering teams.

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