Customer Engineer

Job not on LinkedIn

🔥 15 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 57 days.
• 159 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Work directly with customers to understand technical requirements and implementation goals • Translate customer business needs into supported technical configurations • Support technical onboarding and customer implementation activities • Help customers configure merchant storefronts and related platform settings • Assist with questionnaire, checkout, and other supported workflow configurations • Guide customers through supported integration setup and troubleshooting • Investigate REST API, webhook, and authentication-related issues • Analyze HTTP requests, responses, and relevant technical errors • Use diagnostic tools to investigate software behavior • Reproduce customer-reported technical problems and document findings • Distinguish configuration issues from integration failures and product defects • Help customers validate technical configurations and supported workflows • Participate in technical customer meetings and implementation discussions • Explain technical concepts clearly to business and technical stakeholders • Collaborate with customer success managers and customer success engineers on implementation priorities and onboarding challenges • Coordinate with technical support teams on escalated customer issues • Collaborate with software engineering teams when product fixes are required • Provide reproduction steps and technical evidence for engineering escalations • Work with product teams on recurring customer technical requirements • Document customer integration requirements and implementation decisions • Create and maintain technical configuration, integration, troubleshooting, and customer education resources • Identify recurring implementation issues and recommend process improvements • Support technical validation following platform changes • Help customers understand new technical capabilities and updates • Maintain accurate records of technical requests and outstanding action items • Coordinate customer follow-up on implementation and integration issues • Recommend supported solutions without making unapproved development commitments • Follow security and privacy procedures • Escalate clinical, pharmacy, and compliance concerns to authorized teams • Take ownership of assigned technical customer problems through resolution or appropriate handoff

🎯 Requirements

• 3+ years of experience in customer engineering, solutions engineering, technical implementation, technical support engineering, or a closely related customer-facing technical role • Demonstrated experience helping customers implement or configure SaaS software • Strong understanding of web-based software applications and integrations • Working knowledge of REST APIs, HTTP methods, status codes, and JSON • Familiarity with webhooks, authentication, and common integration patterns • Experience troubleshooting technical problems affecting customer workflows • Ability to investigate integration errors and identify likely causes • Experience using browser developer tools or similar technical diagnostic tools • Ability to reproduce software defects and document troubleshooting steps • Experience translating customer requirements into practical technical solutions • Ability to explain technical concepts clearly to nontechnical stakeholders • Experience collaborating directly with software engineering teams • Familiarity with technical documentation and implementation planning • Experience supporting technical onboarding or implementation projects • Ability to distinguish platform limitations from configuration problems • Strong written and verbal communication skills • Experience managing customer technical requests or escalations • Strong analytical thinking and problem-solving skills • Ability to manage multiple technical tasks and competing priorities • Strong organizational skills and attention to detail • Experience using customer support, ticketing, or project tracking tools • Ability to maintain accurate technical records and implementation notes • Comfortable learning complex software platforms and technical workflows • Ability to work independently on ambiguous technical problems • Comfortable collaborating across customer success, product, and engineering teams • Availability to collaborate during required U.S. Eastern Time working hours • Strong ownership mentality and commitment to customer outcomes • Nice to Have: Experience supporting e-commerce SaaS or merchant-facing software • Nice to Have: Experience working with Shopify, BigCommerce, or other storefront platforms • Nice to Have: Familiarity with direct-to-consumer business models • Nice to Have: Experience troubleshooting online checkout and payment workflows • Nice to Have: Familiarity with Stripe or similar payment processing platforms • Nice to Have: Working knowledge of JavaScript, HTML, and CSS • Nice to Have: Experience using Postman or similar API testing tools • Nice to Have: Familiarity with SQL and database query fundamentals • Nice to Have: Experience troubleshooting third-party integrations • Nice to Have: Familiarity with OAuth and API authentication flows • Nice to Have: Experience working with subscription commerce platforms • Nice to Have: Understanding of application logs and observability tools • Nice to Have: Experience documenting technical integration architectures • Nice to Have: Experience conducting technical customer workshops or implementation walkthroughs • Nice to Have: Familiarity with cloud-hosted SaaS environments • Nice to Have: Experience collaborating with product managers on customer technical requirements • Nice to Have: Experience supporting technical validation and software testing • Nice to Have: Experience improving customer implementation processes • Nice to Have: Familiarity with healthcare technology or telehealth platforms • Nice to Have: Experience supporting entrepreneurs and online business owners

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