Digital Implementation Specialist II

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $65k - $72k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

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GreenSlate

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

Finance

GreenSlate is a company specializing in the entertainment industry, leveraging two decades of experience to advance the business of content production. They provide innovative solutions such as intuitive production accounting software, paperless payroll processing, and digital workflow solutions to meet the business needs of content producers. By focusing on simplifying complex processes, GreenSlate allows production teams to concentrate on creating inspiring content, while also offering technology, tax credit management, and benefits services.

📋 Description

• Execute high-volume, complex, multi-layered software project setups and configurations based on production requirements • Manage inbound setup requests and written support tickets across concurrent projects • Utilize Asana checklists and follow project setup protocols • Transfer or escalate issues to other team members as required • Use the Intercom ticketing system to track, organize, and complete setup requests • Submit software development requests and bugs to development on behalf of users • Train and provide ongoing support to new Implementation Specialists • Assist with planning and coordinating user communications • Occasionally provide technical input on setup accuracy for Technical Account Management • Partner with the Digital Project Manager on internal audits and project checklists • Maintain setup quality and consistency across the platform

🎯 Requirements

• Bachelor's degree • 2+ years of experience with complex, configurable software platforms such as ERP, payroll, accounting, project management, or production systems • 1+ years of software implementation/project onboarding experience • Must be located in the Pacific timezone • Experience navigating and configuring complex, multi-layered software systems • Ability to deal with high volumes and work under pressure • Ability to hold oneself accountable for completing tasks correctly • Self-monitoring, self-awareness, and self-correction • Systematic, process-oriented approach to work • Strong written communication skills • Extremely focused and detail-oriented • Knowledge of production workflows and accounting basics is a plus

🏖️ Benefits

• Competitive salary packages tailored to your experience with opportunities for regular reviews and raises • Matching 401(k) • Employee Assistance Program/mental health support • Accident insurance • Wellness discounts and perks through the Holisticly platform • Full-Time Remote Flexibility • All the tools and support needed to stay connected and productive • Impactful work in the entertainment industry • Collaborative culture • Regularly scheduled educational opportunities • Social committee events • Wellness program events • Company-wide recognition and annual teamwork and leadership recognition award

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