Customer Engineer

🔥 19 minutes ago

🏈 Alabama, Mississippi, +1 more states – Remote

🏈 Alabama – Remote 🎸 Mississippi – Remote 🎸 Tennessee – Remote

💵 $79.2k - $118.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

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Cummins Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

🏗️ Construction

💼 Consulting

🏥 Healthcare

💰 $75M Grant on 2024-07

Construction • Consulting • Healthcare

Cummins Inc. is a global power technology leader that designs, manufactures, and distributes a variety of engines and power systems solutions. They offer products that range from diesel and natural gas engines to hybrid and electric power systems, as well as components like turbochargers, fuel systems, and emissions solutions. With a strong emphasis on innovation, Cummins aims to reduce emissions and improve fuel efficiency. The company is dedicated to helping industries navigate the transition to cleaner energy through integrated power solutions suitable for diverse applications such as on-highway, marine, mining, and construction. Additionally, Cummins provides services including remote monitoring, diagnostics, and aftermarket support, reinforcing its commitment to sustainability and customer service excellence.

📋 Description

• Serve as the primary technical liaison for OEM customers • Provide product information, manage specifications, communicate product changes, and support installation and integration issue resolution • Investigate product integration, installation, and application challenges; identify root causes, recommend corrective actions, and document outcomes • Support Installation Quality Assurance, OEM integration, product selection, and technical tools including Advisor, COLS, and GCE • Collaborate with Subject Matter Experts, Application Engineers, and Value Package Introduction teams • Support OEM product selection, equipment design, and machine optimization • Translate customer needs into functional product requirements and advocate for them during product development and design reviews • Validate prototype machine performance and correct product application and installation • Lead integration and optimization of complex machine and product systems • Provide application guidance, product recommendations, engineering documentation, training, and lifecycle support • Diagnose and resolve product and system issues using troubleshooting and root-cause methodologies • Monitor real-world machine and system performance and drive continuous improvement • Apply systems engineering, requirements management, modeling, simulation, verification, and validation practices • Conduct installation-quality reviews and improve machine integration processes • Create and maintain technical documentation, product information, and engineering records • Collaborate with customers, engineering, product development, manufacturing, sales, and other stakeholders

🎯 Requirements

• Candidate must reside in Mississippi, the Memphis, Tennessee, metropolitan area, or western Alabama • Minimum of two years of experience • Hands-on capability and proficiency in using hand tools, multimeters, thermocouples, and a PicoScope • Ability to follow established safety guidelines • Ability to lift up to 30 pounds • Ability to manage multiple customers and projects • Ability to travel within the region on short notice to meet customer schedules • Self-starter with the ability to independently manage assigned projects • College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required • This position may require licensing for compliance with export controls or sanctions regulations • Familiarity with wiring schematics, engine components, industrial equipment, or vehicles is a plus • Familiarity with Salesforce is a plus; training will be provided • Knowledge of MS Office tools is preferred

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