Implementation Specialist

🔥 0 minutes ago

🏄 California, Colorado, +1 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $70k - $84k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

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• Just posted.
• Jobs at this company usually fill in 119 days.

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Restaurant365

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🍽️ Food & Beverage

🏨 Hospitality

💼 Consulting

Food & Beverage • Hospitality • Consulting

Restaurant365 is a comprehensive restaurant management software platform that unifies accounting, inventory, workforce management, and payroll services into a single solution. Trusted by over 40,000 restaurants, it enhances operational efficiency, helps control food and labor costs, and improves guest experiences through features like employee training, scheduling, and data-driven sales forecasting. Restaurant365 aims to streamline administrative tasks and empower restaurant operators to make strategic decisions quickly and accurately.

📋 Description

• Lead end-to-end onboarding for assigned customers, including discovery, configuration, training, and go-live support • Assess customer readiness, manage scope, and resolve technical or operational challenges • Conduct discovery sessions and translate customer requirements into business workflows, data structures, and operational priorities • Deliver primarily virtual training to varied user groups • Serve as a subject matter expert on platform best practices and optimal use • Collaborate with Project Management, Solutions Architecture, Product, and Support • Track implementation milestones and deliverables using internal tools • Communicate progress, risks, and resolution paths to internal stakeholders and customers • Identify opportunities to automate and improve work using approved AI and other tools • Meet success metrics including utilization, project throughput, on-time delivery, and customer satisfaction

🎯 Requirements

• 2+ years of hands-on experience in SaaS onboarding or implementation • Proven track record guiding customers through technical setup, training, and go-live across varied business types and user groups • Exceptional organizational and time management skills; ability to manage multiple projects and meet tight deadlines • Excellent verbal and written communication skills • Ability to lead client-facing trainings and translate technical concepts for technical and non-technical stakeholders • Strong interpersonal and customer service orientation • Familiarity with restaurant industry operations and workflows, including accounting, POS, and inventory • Analytical and solutions-oriented; able to assess requirements, troubleshoot issues, and make data-informed decisions • Ability to work independently and collaborate cross-functionally • Proven SaaS tool fluency, sound technical knowledge, and attention to detail • Hands-on AI experience and judgment to verify generative AI outputs • Experience with multi-unit restaurant groups preferred • Exposure to ERP systems or launch-of-service delivery preferred • Comfort adapting to evolving playbooks and tools preferred

🏖️ Benefits

• Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives • Fully remote work with virtual collaboration

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