Implementation Specialist – Remote LATAM, US

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Whippy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

SaaS • Recruitment

Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.

📋 Description

• Lead customer onboarding and implementation end to end, including kickoff, ATS integration, configuration, training, and launch • Help customers achieve their first measurable outcome quickly • Build workflows, AI agents, and automations that increase customer results • Remain the customer’s single point of contact and trusted advisor through renewal and expansion • Maintain proactive customer calls, clear agendas, and mutual success plans • Learn through call shadowing and coaching, progressively taking on more ownership • Proactively contact customers, ask questions, and prevent issues from becoming escalations • Own gross and net revenue retention and beat performance targets • Connect product usage to business outcomes and report value using customer-relevant metrics • Identify expansion signals and provide warm leads to sales • Turn customer wins into case studies, references, and testimonials • Advise customers toward work that will improve their business outcomes • Share customer feedback with product, sales, and engineering • Experiment, iterate, and document learnings • Report directly to the Head of Customer Success and work with a six-person customer success team

🎯 Requirements

• 0–1 years of experience; new graduates are welcome • STEM or technical degree, or evidence of entrepreneurial experience such as starting, building, or running something • Comfortable becoming technical; coding is not required • Experience training people or setting up software for a team is a plus • Experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus • Based in Latin America or the United States • Fluent written and spoken English • Able to work Eastern hours, starting at 8:00 a.m. ET • Clear written and verbal communication • Fast, proactive, curious, coachable, self-directed, organized, calm under pressure, strategic, commercial, and customer-experience focused • Required Loom video demonstrating communication and storytelling • Required resume and LinkedIn profile • Ability to complete and present a take-home assignment assessing technical and strategic skills

🏖️ Benefits

• Monthly performance bonuses • Variable compensation tied to results • Coaching and support from the Head of Customer Success • Hands-on coaching and shadowing opportunities • Rapid growth and learning opportunities • No bureaucracy and encouragement of fresh ideas, feedback, and experimentation

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