Implementation Specialist

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $49.8k - $61k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

HealthStream

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

HealthStream is a healthcare-focused SaaS company that provides workforce management and learning solutions to health systems, provider groups, and care organizations. Its hStream platform and suite of products (learning center, credentialing, scheduling, quality & compliance, resuscitation training and revenue cycle education) deliver content, continuing education, primary-source verification, analytics, and tools to improve competency, safety, regulatory compliance, and operational efficiency across the healthcare workforce. HealthStream serves thousands of healthcare customers and millions of clinicians with a content marketplace, reporting, and integration capabilities.

📋 Description

• Onboard new and existing customers to the HealthStream platform, applications, and learning/competency development products • Manage all phases of the onboarding process using basic project management methodology and a consultative approach • Deploy products and assist customers with technical, operational, and training steps for successful onboarding • Adhere to HealthStream security policies, procedures, and assigned training • Implement new products, solutions, and applications and activate new content/products • Work with project managers on large-scale projects as required • Assist customers in defining key personnel, best practices, training, deployment, and system needs • Serve as the first tier of escalation during onboarding to resolve customer concerns, conflicts, or challenges • Maintain project artifacts and achieve department metrics • Manage project scope and customer expectations • Maintain weekly status reports for ongoing onboarding projects for the team manager • Create and maintain department documentation • Assist with onboarding new products into the department • Work with database administrators to define and document defects identified during onboarding • Meet or exceed the department’s customer satisfaction rating goal • Complete product certification exams or other competencies when directed by leadership

🎯 Requirements

• 2+ years of experience in customer onboarding, implementations, customer service, account management or a related role • Experience with managing projects and/or project management methodology • Experience with web-based software; SAAS preferred • Experience troubleshooting web-based software on multiple platforms • Experience with Microsoft Word and Excel • Experience with Salesforce preferred • Experience guiding customers to best practices for implementing applications preferred • Experience forecasting and managing implementation schedules preferred • Experience problem-solving issues related to web-based software and data files • Basic understanding of software implementation lifecycle • High school diploma required • Bachelor’s degree preferred or equivalent years of experience • Project Management; certification not required • Excellent verbal and written communication skills • Excellent customer service skills • Excellent critical thinking skills • Time management skills • Ability to read, analyze, and interpret basic Excel and tab-delimited data files • Ability to work independently and within a team dynamic • Ability to follow outlined policies and procedures • Ability to translate technical requirements into non-technical terminology

🏖️ Benefits

• Competitive Compensation & Bonuses • Comprehensive Insurance Plans • Mental and Physical Health Support • Work-from-home flexibility • Fitness Center Reimbursements • Streaming Good time off for volunteering • Wellness workshops • Buddy Program for new HealthStreamers • Career growth opportunities • Continuous learning opportunities • Inspiring workspaces to collaborate and connect with other HealthStreamers • Free employee parking at our Resource Center in Nashville • Flexibility and paid time off • Medical, Dental and Vision insurance • Paid Time Off • Parental Leave • 401k and Roth • Flexible Spending Account • Health Savings Account • Life Insurance • Short- and Long-Term Disability • Medical Bridge Insurance • Critical Illness Insurance • Accident Insurance • Identity Protection • Legal Protection • Pet Insurance • Employee Assistance Program • Fitness Reimbursement

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume