Implementation Manager, Operations

🔥 4 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Intuitive Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

🏨 Hospitality

💼 Consulting

Healthcare • Hospitality • Consulting

Intuitive Health is a healthcare company that partners with hospitals and health systems to develop and operate combined emergency room (ER) and urgent care (UC) facilities using a hybrid ER/UC model. Their model aims to expand market presence, improve payer mix and referral volume, relieve overutilized emergency departments, and shift systems toward value-based care. They offer data-driven site selection, proprietary real estate and payer mix analysis, operational scaling, and business sustainability services. Intuitive Health emphasizes improving access, patient satisfaction, patient retention (with higher revisits), and financial performance for partners; they report 20+ health system partners, 1,000,000+ patient visits per year, 100+ facilities opened and in development, and a 73 NPS average. They are headquartered in Plano, TX and target health systems seeking to implement hybrid ER+UC facilities.

📋 Description

• Lead implementation and operational launch of new hybrid ER and Urgent Care facilities across hospital and non-hospital partner organizations • Manage multiple concurrent facility implementations, ensuring projects remain on time and in scope • Lead operational readiness planning and implementation for new ER and Urgent Care site launches • Support scaling and growth through new site implementation, system implementation, operational readiness, optimization, and stabilization • Partner with operations, clinical leadership, and hospital stakeholders on workflows, staffing models, equipment selection, and clinical and billing systems before go-live • Guide partners through change management and build partner buy-in • Support the Director of Project Management, VP Operations & Integrations, and executive team members • Drive continuous process improvements by developing implementation tools, templates, and guides aligned with Intuitive Health best practices • Communicate with and support internal and external stakeholders to ensure client satisfaction, financial objectives, and key deliverables • Identify operational risks and escalate issues to support successful launch and stabilization • Support post-launch stabilization and optimization of newly opened sites • Run freestanding ER/Urgent Care Centers when needed as a working manager

🎯 Requirements

• Experience in ER/Urgent Care/Ambulatory Sites/hospital settings with project management • Bachelor’s degree required; acceptable fields include Nursing, English, Liberal Arts, Communication, Business, Healthcare Administration, or other fields • Minimum of 5 years of experience in healthcare operations or project management • Experience in an integration or implementation role strongly preferred • Experience in hospitals, particularly Emergency Departments, strongly preferred • Able to learn, understand, and present all core elements of the Intuitive model to partner subject matter experts • PMP (PMI certified project manager) preferred • Collaborative and able to build relationships and trust • Proficient in Microsoft Excel, Word, and PowerPoint • Experience working with a project management tool is a plus • Ability to solve problems and be solution oriented • Ability to hold team accountable to hitting deadlines • Influencing and negotiation skills; ability to work effectively in a matrixed organization • Excellent written and verbal communication skills • Project management experience including directing and leading multiple projects concurrently • Knowledge of defining project approach and resource requirements • Organizational, interpersonal, presentation, and time management skills • Preferred: experience supporting healthcare facility launches or operational implementations • Preferred: experience working with health system partners • Preferred: background in Emergency Department or hospital service line operations • Preferred: experience supporting operational readiness or go-live planning • Ability to travel 10% for site implementations, partner meetings, and go-live support

🏖️ Benefits

• Equal employment opportunity and anti-discrimination protections • Compensation and training covered under the equal employment opportunity policy • 10% travel allowance/arrangement for site implementations, partner meetings, and go-live support

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