Customer Implementation Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $55k - $80k / year

⏰ Full Time

🟢 Junior

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Instinct Science

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Venture Round on 2022-11

Healthcare • Healthcare Insurance • Software

Instinct Science is a company that specializes in cutting-edge veterinary software designed to enhance the operational efficiency and patient care of the world's leading animal hospitals. At its core, Instinct offers an Electronic Medical Record (EMR) platform that integrates digital treatment sheets, streamlining workflows and reducing errors. The software serves emergency and specialty hospitals, corporate groups, and university teaching centers by providing features such as automated billing, drug calculators, patient safety warnings, and hospital-wide communication boards. Founded by veterinary professionals, Instinct is committed to creating intuitive and tailored solutions for modern veterinary practices, ultimately aiming to improve patient outcomes and staff efficiency.

📋 Description

• Serve as a primary point of contact for customers throughout the onboarding process, specifically with integrations • Support the Implementation Manager by completing hands-on implementation and integration tasks • Troubleshoot and resolve integration issues during customer go-live • Complete implementation tasks using advanced Excel and Google Sheets skills, including data matching, validation, and complex functions • Partner with the Adoption Specialist, Implementation Manager, and other cross-functional teams on onboarding integrations • Communicate clear status updates to customers and key stakeholders • Keep tasks organized and onboarding projects on track • Document and maintain onboarding and integration resources for internal teams and customers • Identify, escalate, and help resolve integration roadblocks during onboarding • Collaborate across teams to support customers and enable internal team success

🎯 Requirements

• 1-2 years of project management experience or assistance with project management, preferably in a SaaS or veterinary-related environment • Strong understanding of veterinary practices and challenges • Experience with Instinct software highly preferred • Experience or knowledge with veterinary labs highly desirable, but not required • Experience managing change, particularly guiding customers through transitions to new systems or processes • Practical data proficiency with Excel or Google Sheets • Advanced Excel and Google Sheets skills, including data matching, validation, and complex functions • Ability to work with onboarding leads, product teams, and customers • U.S. citizenship, permanent residency, or employment eligibility is addressed in the application • Must be 18 years of age or older (application requirement)

🏖️ Benefits

• Medical, dental and vision benefits • 401K with match • Owner-like flexibility over work and time-off • Flow State Fridays • Generous stipend that can be used for almost anything • All-expense-paid time throughout the year together • Annual retreat • Supportive and caring work environment

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