Implementation Specialist

🔥 46 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $31 - $63 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Block is a technology company that aims to increase access to the global economy through its various brands. Square provides commerce and financial services designed for sellers, while Cash App offers an easy platform for spending, sending, and storing money. Afterpay allows customers to manage their spending over time. Additionally, TIDAL empowers artists by providing them with tools for entrepreneurship, and Bitkey and Proto focus on bitcoin and related services. Together, these services contribute to building an open financial system accessible to everyone.

📋 Description

• Guide sellers to start transacting with Square quickly and confidently • Deliver high-quality onboarding and implementation experiences for SMB and mid-market sellers • Lead seller-facing scoping and onboarding calls • Deliver tailored training content and support sellers after they begin transacting • Maintain a strong understanding of relevant product features and releases • Execute onboarding best practices and escalate complex product or technical needs • Manage 20–30 sellers concurrently and ensure successful completion of each onboarding engagement • Identify onboarding issues or blockers and escalate them to senior team members or cross-functional partners • Improve onboarding processes by documenting gaps, proposing refinements, and sharing seller-engagement observations • Maintain proactive seller communication and onboarding trackers with milestones, target dates, and next steps • Help sellers complete launch requirements and confirm readiness before go-live • Use AI to improve seller experience and automate or enhance internal processes • Share best practices with peers and contribute to team culture • Keep product knowledge current and support product knowledge areas including POS, Online, and integrations • Participate in internal meetings, training, roadmap updates, and optimization discussions • Escalate product, process, or policy issues and assist with routine internal or client concerns • Manage increasingly complex onboarding workflows in a high-volume, customer-focused environment

🎯 Requirements

• 2–4+ years of experience in onboarding, implementation, operations, account management, customer support, or customer success • Relevant industry experience in restaurant, services, or retail is a plus • Demonstrated strong performance and consistency in onboarding work, including metrics, CSAT, responsiveness, and quality • Experience managing multiple onboarding projects simultaneously with reliable delivery • Excellent written and verbal communication skills • Professionalism in client and stakeholder interactions • Proactive attitude and eagerness to learn • Ability to apply feedback quickly • Strong time-management and organizational skills • Comfort operating through change and ambiguity with appropriate support • Familiarity with project management practices • Basic understanding of data analysis or reporting tools such as Looker and Salesforce is a plus • Strong understanding and consistent usage of AI tools and platforms

🏖️ Benefits

• Healthcare coverage • Retirement Plans • Work from home flexibility • Employee Stock Purchase Program • Wellness perks • Paid parental leave • Paid time off • Learning and Development resources • Remote work • Medical insurance • Flexible time off • Retirement savings plans • Modern family planning

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