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Implementation Consultant – Functional

🔥 1 minute ago

🌽 Illinois, Iowa, +8 more states – Remote

infoinfo

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Itron, Inc.'s careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Itron, Inc.

Itron, Inc.

5001 - 10000 employees

Founded 1977

💼 Consulting

📦 Logistics

⚡ Energy

Consulting • Logistics • Energy

Itron, Inc. is a leading global technology company that specializes in innovative solutions for utilities and cities, providing critical infrastructure for energy and water management. With a presence in over 100 countries and more than 8,000 customers, Itron helps organizations modernize their operations through advanced metering infrastructure, data management, and analytics, focusing on sustainability, resource management, and grid reliability. Their offerings include solutions for electric, gas, and water utilities, aimed at enhancing operational efficiency and consumer engagement while promoting conservation and environmental responsibility.

📋 Description

• Lead the functional implementation workstream for enterprise customer deployments from kickoff through go-live • Own project timelines, task tracking, and coordination across internal teams and customer stakeholders • Conduct discovery sessions to understand customer business processes, operational workflows, and organizational requirements • Translate business requirements into functional configuration plans for hazard/task libraries, templates, workflows, roles, and permissions • Partner with the Tech/Solution Consultant on integrations, SSO, data migration, and environment setup • Lead customer checkpoints, status updates, and cross-functional alignment meetings • Track and document implementation activities for transparency, knowledge sharing, and repeatability • Lead business process design workshops with customer stakeholders • Own configuration decisions for forms, templates, hazard/control libraries, and workflow design • Validate configured workflows against field operations and customer requirements • Support training planning and delivery and partner on rollout strategy • Identify Field Champions and support enablement ahead of Field Pilot • Gather and incorporate field feedback during Pilot and early go-live • Communicate product releases and feature updates to customers • Coordinate UAT planning and execution • Identify and communicate functional risks, dependencies, and launch blockers • Support go-live cutover planning and handoff to Customer Success and Support • Convert recurring functional/configuration challenges into reusable templates and standard approaches • Collaborate with Product on configuration tooling and platform enhancements • Create documentation and toolsets to reduce manual effort and improve implementation velocity

🎯 Requirements

• 2+ years of experience in implementation consulting, project management, business analysis, or customer-facing SaaS deployment roles • Proven experience leading project or functional workstreams for enterprise software implementations • Ability to translate customer business requirements into scalable, well-documented configuration plans • Strong project management skills, including timeline management, stakeholder coordination, and risk/dependency tracking • Ability to collaborate effectively with a technical counterpart, customer stakeholders, and internal cross-functional teams • Strong written and verbal communication skills, with the ability to lead workshops and build stakeholder confidence and trust • Preferred: experience implementing software for utility, energy, industrial, or regulated enterprise customers • Preferred: experience deploying software to field/frontline environments • Preferred: familiarity with change management or training rollout for operational teams • Preferred: background in business process design, workflow configuration, or configuration-heavy SaaS platforms • Preferred: experience with reporting or dashboards using SQL and visualization tools • No specific physical demands associated with this position

🏖️ Benefits

• Competitive benefit package • Financial programs • Social programs • Health and wellbeing programs • Paid vacation • 401k matching • Employee stock purchase program • Hybrid work schedule • Up to 50% travel

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