Implementation Engineer

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Keeper Security, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round - Keeper Security on 2023-05

Cybersecurity • SaaS • Enterprise

Keeper Security, Inc. is a cybersecurity company that delivers cloud-first, zero-trust privileged access management (PAM) and password management solutions. Its KeeperPAM platform, secrets manager, endpoint privilege manager, and related products secure credentials, sessions, and remote access for enterprises, MSPs, and public-sector organizations using end-to-end encryption and a zero-knowledge architecture. Keeper operates primarily as a SaaS provider, emphasizes stringent compliance (FedRAMP, ISO, SOC 2, FIPS, PCI DSS, HIPAA), and is focused on preventing data breaches and managing privileged access across large-scale environments.

📋 Description

• Collaborate with customers to understand their specific business needs and objectives, conducting needs assessments and tailoring implementation plans • Configure Keeper to meet customer requirements, including customizing features, workflows, and integrations • Develop and deliver customer training sessions • Create documentation, user guides, and knowledge resources • Provide continuous level 2 technical support, troubleshoot and resolve issues, and escalate risks when required • Maintain accurate records of customer configurations, customizations, and communications • Collaborate with product development, sales, and customer success teams • Participate in internal meetings and provide customer insights to improve Keeper • Oversee multiple implementation projects concurrently, ensuring timely delivery within scope and communicating project status to stakeholders and customers

🎯 Requirements

• 5+ years of progressive experience in SaaS implementation, technical support, or a related role • Experience in SaaS deployment with security software experience preferred • Working knowledge and hands on experience with Salesforce preferred • Experience with Google docs and MS-office tools • Mac OSX, Windows & Linux administration and troubleshooting experience • Must have strong command for Linux Shell and PowerShell • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP • Advanced knowledge in on prem/cloud/hybrid environments • Strong understanding of SaaS architecture, cloud technologies, and software integration • Proficiency in programming languages, APIs, and data manipulation • Proficiency in leading external customer engagements • Excellent communication and interpersonal skills, with the ability to effectively manage client relationships • Excellent problem-solving skills and ability to troubleshoot technical issues effectively • Ability to work independently and as part of a team, across global regions and time zones • Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience) • PMP Certification and/or other Certifications related to SaaS or cloud technologies are a plus • IT experience • Versed in Python • The ability to communicate in both French and English, verbally and in writing, is preferred

🏖️ Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401K (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above market annual bonuses • 100% remote position from select locations • Opportunity to work a hybrid schedule for candidates who live near the global headquarters in Chicago, Illinois

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