Implementation Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Whippy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

SaaS • Recruitment

Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.

📋 Description

• Lead customer onboarding and implementation end to end, including kickoff, ATS integration, configuration, training, and launch • Drive customers to their first measurable outcome quickly • Build workflows, AI agents, and automations that expand customer results • Remain the single point of contact and trusted advisor through renewal and expansion • Manage multiple customers and projects, prioritizing by impact • Proactively contact customers, identify issues, and prevent escalations • Own gross and net revenue retention targets • Connect product usage to business outcomes and report value using customer-relevant metrics • Identify expansion signals and hand warm leads to sales • Turn customer wins into case studies, references, and testimonials • Advocate for customer needs with product, sales, and engineering • Experiment, iterate, and document learnings • Report directly to the Head of Customer Success and work alongside a six-person customer success team

🎯 Requirements

• 2–5 years of experience in implementation, onboarding, or professional services at a technical SaaS product • Fluent written and spoken English • Able to work Eastern hours, starting at 8am ET • Based in Latin America or the United States • Comfortable learning and configuring technical products; coding is not required • Strategic and commercial mindset, including pricing awareness and retention/expansion risk awareness • Strong written and verbal communication • Fast, proactive, curious, coachable, low-ego, self-directed, and organized • Bonus: experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn • STEM degree OR professional experience working directly with APIs or webhooks, as stated in the required application question

🏖️ Benefits

• Monthly performance bonuses • Variable compensation tied to results • Support, coaching, tools, and data • Massive growth and learning opportunities • Professional development through hands-on ownership and experimentation

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