Integrations Implementation Specialist

Job not on LinkedIn

🔥 8 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 31 days.
• No salary listed.

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AxisCare Home Care Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

AxisCare Home Care Software is a leading provider of software solutions designed specifically for home care agencies. Their platform offers a comprehensive suite of features including caregiver management, electronic visit verification (EVV), scheduling, billing, and reporting tools to enhance operational efficiency and improve caregiver satisfaction. AxisCare is dedicated to supporting agencies of all sizes in delivering exceptional care to clients while streamlining their business operations.

📋 Description

• Own assigned add-on, integration, and upsell implementations from kickoff through go-live • Validate requirements, complete configuration and testing, and establish milestones, timelines, and go-live criteria • Lead kickoff meetings and keep customers and partners informed • Coordinate with third-party partners on setup, credentials, data mapping, and integration testing • Deliver training and enablement on relevant features • Troubleshoot issues, route them to the appropriate team, and escalate risks and product gaps • Confirm go-live readiness and hand off to Onboarding, Customer Success Managers, or Support • Maintain accurate project records and follow playbooks, checklists, and SOPs • Contribute to documentation, training materials, and process improvements • Share customer and partner feedback with internal teams • Manage a portfolio of projects under the Implementation Team Lead • Coordinate with Account Management, Onboarding, Customer Success, Support, Product, Engineering, and third-party partners • Deliver on-time, high-quality implementations with minimal rework and escalations • Improve time to go-live, time to value, customer satisfaction, product adoption, and implementation efficiency

🎯 Requirements

• Clear, professional written and verbal communication that adapts to customer and internal audiences • Calm, organized, solution-oriented approach to challenging situations • Strong collaboration, knowledge sharing, feedback acceptance, and escalation judgment • Ability to manage multiple implementations and competing deadlines, flagging dependencies and risks early • Ability to quickly learn systems, integrations, and technical workflows • Strong troubleshooting and analytical skills • Comfortable with CRM, support, and project-management tools • Customer-focused, with strong ownership and follow-through from kickoff to adoption • Bachelor's or Associate degree, or equivalent training, preferred • One or more years of implementation, onboarding, integration, customer support, or customer success experience preferred • Experience with software or third-party platforms ideally • Experience in home care, healthcare, or SaaS is a plus • Manual dexterity for desktop computers and peripherals • Ability to use phone, Zoom, and email to perform job functions • Ability to manage multiple customer implementations and collaborate across time zones

🏖️ Benefits

• Competitive salary and comprehensive benefits package • Medical, Dental and Vision insurance premiums covered in full for the employee • 401K with competitive company matching • Personal time off, sick leave, and holidays • Company-provided laptop and other needed computer equipment • Remote work arrangement

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