Customer Growth Manager

Job not on LinkedIn

🔥 22 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📈 Growth Marketing

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 60 days.
• 196 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Manage growth initiatives across an assigned portfolio of existing merchant accounts • Identify opportunities to expand account value and platform adoption • Build relationships with entrepreneurs, business owners, and customer decision-makers • Understand each customer's business model, goals, and growth priorities • Develop account growth plans aligned with customer objectives • Analyze customer engagement and product usage to identify expansion opportunities • Identify underutilized platform features that may benefit existing customers • Recommend additional supported capabilities based on customer needs • Conduct growth-focused customer check-ins and business reviews • Support expansion conversations with existing merchant accounts • Collaborate with sales on commercial proposals and expansion opportunities • Coordinate with customer success managers on account growth priorities • Help customers understand new product capabilities and relevant updates • Identify customer adoption challenges that may limit account growth • Work with customer success teams to address retention concerns • Monitor customer health and account engagement • Identify opportunities for cross-selling and upselling where appropriate • Maintain accurate CRM records of expansion opportunities and follow-up activity • Track account growth plans, customer goals, and commercial next steps • Support renewal conversations when they involve account growth opportunities • Coordinate with product teams on recurring customer requests • Collaborate with technical teams when expansion involves implementation questions • Share customer feedback and growth insights with internal stakeholders • Use available customer data to prioritize high-potential accounts • Monitor relevant growth and expansion performance indicators • Identify recurring patterns across successful account expansions • Recommend improvements to customer growth processes and playbooks • Help develop customer education resources that support additional adoption • Maintain clear communication with customers throughout growth initiatives • Coordinate with appropriate operations stakeholders when necessary • Escalate clinical and pharmacy concerns to authorized teams • Take ownership of assigned account growth opportunities and follow through on commitments

🎯 Requirements

• 3+ years of experience in customer success, account management, customer growth, or a closely related post-sale commercial role • At least 2 full years of genuine post-sale customer relationship ownership • Demonstrated experience supporting customer adoption, retention, renewals, or account expansion • Recent, substantive experience working directly with e-commerce businesses, online merchants, or merchant-facing commerce software • E-commerce experience within approximately the past 4 years • Strong understanding of e-commerce business models and merchant operations • Experience managing an assigned portfolio of existing customer accounts • Ability to identify growth opportunities within established customer relationships • Experience discussing business goals and expansion opportunities with customers • Strong commercial awareness and understanding of account growth principles • Ability to build relationships with entrepreneurs, founders, and business decision-makers • Experience using customer engagement or product usage information to guide account activity • Ability to identify opportunities for additional software adoption • Experience supporting customer retention and renewal initiatives • Strong written and verbal communication skills • Ability to explain product value in relation to customer business needs • Experience collaborating with sales and customer success teams • Ability to coordinate commercial opportunities with internal stakeholders • Strong organizational skills and attention to detail • Ability to manage multiple account growth opportunities simultaneously • Experience using CRM or customer success management tools • Ability to maintain accurate opportunity records and follow-up documentation • Strong problem-solving skills and proactive communication • Comfortable learning new software platforms and features • Ability to work independently in a remote environment • Availability to collaborate during required U.S. Eastern Time working hours • Strong ownership mentality and commitment to sustainable customer growth • Nice to Have: Experience in expansion-focused customer success or account management • Nice to Have: Experience working at an e-commerce SaaS company • Nice to Have: Experience supporting Shopify merchants or the Shopify ecosystem • Nice to Have: Familiarity with Shopify, BigCommerce, Klaviyo, Recharge, Gorgias, Yotpo, or similar tools • Nice to Have: Experience working directly with direct-to-consumer brands • Nice to Have: Experience supporting entrepreneurs or online store owners • Nice to Have: Personal experience operating an e-commerce business • Nice to Have: Familiarity with subscription commerce and recurring-revenue models • Nice to Have: Experience identifying upsell and cross-sell opportunities • Nice to Have: Experience supporting expansion revenue targets • Nice to Have: Familiarity with net revenue retention and account expansion metrics • Nice to Have: Experience using Salesforce, HubSpot, Gainsight, ChurnZero, or similar platforms • Nice to Have: Experience conducting growth-focused business reviews • Nice to Have: Experience using customer health scores and product adoption data • Nice to Have: Understanding of online checkout and payment workflows • Nice to Have: Familiarity with APIs, integrations, or merchant platform configuration • Nice to Have: Experience collaborating with customer success engineering teams • Nice to Have: Experience developing account growth plans or expansion playbooks • Nice to Have: Familiarity with healthcare technology or telehealth software • Nice to Have: Experience using customer data to identify growth opportunities

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