Product Content Strategist

Job not on LinkedIn

🔥 29 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨🏼‍💻 Content Manager

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 60 days.
• 102 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Develop and maintain a product content strategy across Bask Health's software platform. • Establish content principles guiding product writing and information organization. • Create and maintain UX writing standards for merchant-facing and patient-facing experiences. • Develop terminology guidelines and reusable content patterns across applications. • Contribute content standards and guidance to Bask Health's design system. • Define voice and tone principles for different product contexts. • Establish naming conventions for features, settings, workflows, and navigation elements. • Review product content to identify inconsistencies and improvement opportunities. • Develop scalable approaches to content organization and maintenance. • Collaborate with product designers to improve information architecture. • Work with UX writers and content designers to establish shared writing practices. • Create guidance for error messages, notifications, confirmations, system states, onboarding instructions, and multi-step workflows. • Help structure merchant configuration and administrative experiences. • Support consistency across patient questionnaires and healthcare-related workflows. • Partner with product managers to define content requirements for new features. • Collaborate with engineers on content implementation constraints and reusable interface strings. • Support content documentation and change management across product releases. • Work with clinical and pharmacy stakeholders to validate specialized terminology. • Incorporate accessibility and plain-language principles into content standards. • Collaborate with researchers to evaluate comprehension and content usability. • Use product feedback and analytics to identify content improvement opportunities. • Help prioritize content improvements based on user needs and product impact. • Develop processes for reviewing and maintaining content quality over time. • Independently lead cross-functional content strategy initiatives from assessment through implementation and iteration.

🎯 Requirements

• 5+ years of professional experience in content strategy, content design, UX writing, or a closely related field. • Strong portfolio or case studies demonstrating product content strategy and implementation. • Experience developing content standards for digital products. • Strong understanding of user-centered content design principles. • Experience creating and maintaining terminology guidelines. • Ability to develop scalable content patterns across multiple product experiences. • Strong writing, editing, and information organization skills. • Experience establishing voice and tone guidelines for software products. • Understanding of information architecture and content hierarchy. • Experience contributing to design systems or content systems. • Ability to balance strategic planning with hands-on UX writing. • Experience collaborating closely with product designers and product managers. • Ability to work effectively with engineers on content implementation. • Familiarity with Figma or comparable product design tools. • Experience reviewing complex interfaces and identifying content inconsistencies. • Understanding of plain-language and accessible writing principles. • Familiarity with content governance and maintenance processes. • Ability to document content decisions and communicate standards clearly. • Experience incorporating user research and feedback into content improvements. • Ability to work across multiple product areas and stakeholder groups. • Strong analytical and problem-solving skills. • Ability to prioritize content initiatives based on user and business needs. • Excellent written and verbal communication skills. • Strong attention to detail and consistency. • Ability to independently lead cross-functional content initiatives. • Nice to Have: Experience developing content strategy for SaaS platforms. • Nice to Have: Familiarity with B2B software and merchant-facing applications. • Nice to Have: Experience working on e-commerce or direct-to-consumer products. • Nice to Have: Background in healthcare, telehealth, or patient-facing digital experiences. • Nice to Have: Experience developing content standards for complex administrative workflows. • Nice to Have: Familiarity with subscription, checkout, or storefront configuration experiences. • Nice to Have: Understanding of healthcare-related privacy and accessibility considerations. • Nice to Have: Experience building terminology libraries or content design systems. • Nice to Have: Familiarity with structured content models and reusable content architecture. • Nice to Have: Experience working with content management systems. • Nice to Have: Understanding of localization and internationalization requirements. • Nice to Have: Familiarity with white-label or multi-tenant SaaS platforms. • Nice to Have: Experience developing governance processes for cross-functional product teams. • Nice to Have: Understanding of WCAG accessibility guidelines. • Nice to Have: Experience collaborating with UX researchers on content comprehension studies. • Nice to Have: Familiarity with product analytics and content performance measurement. • Nice to Have: Experience defining content standards for AI-powered interfaces. • Nice to Have: Understanding of responsible AI communication and transparent product language. • Nice to Have: Familiarity with frontend development concepts and interface string management. • Nice to Have: Experience improving content workflows in rapidly evolving product environments.

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