Senior Content Designer – Intakes, Clinical Workflows

Job not on LinkedIn

🔥 20 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

✍️ Content Marketing Manager

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 60 days.
• 102 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Lead content design for patient intake questionnaires and healthcare-related workflows across Bask Health • Develop clear, concise, and accessible language for complex digital product experiences • Write and improve questionnaire instructions, question labels, helper text, and response options • Design content for multi-step intake flows, including introductions, progress messaging, and completion states • Simplify complex terminology while preserving the meaning of approved clinical and operational information • Collaborate with product designers to improve the clarity and usability of patient-facing interfaces • Create content for form validation, error messages, and recovery experiences • Develop clear confirmation messages and next-step instructions • Improve how patients understand required information, acknowledgments, and consent-related interfaces • Design content for patient status updates and administrative workflow communications • Create consistent terminology across intake, clinical, pharmacy, and patient-facing experiences • Partner with clinical and pharmacy stakeholders to validate specialized terminology and workflow language • Ensure that content accurately reflects approved product functionality and operational processes • Develop reusable content patterns for questionnaires and other configurable workflows • Contribute to content standards within Bask Health's broader design system • Establish writing guidelines for tone, terminology, clarity, and accessibility • Work with product managers to define content requirements early in product development • Collaborate with engineers to ensure content is implemented correctly • Participate in product discovery and help identify content-related usability problems • Review user journeys to identify confusing instructions or unnecessary cognitive effort • Support usability testing focused on comprehension, terminology, and task completion • Use research findings and product feedback to improve existing content • Help structure complex information so users can find and understand what they need • Review content across responsive interfaces and different screen sizes • Support content consistency across configurable merchant experiences • Identify opportunities to reduce unnecessary text without removing important information • Document content decisions, terminology standards, and reusable writing patterns • Independently own complex content design initiatives from discovery through implementation and iteration

🎯 Requirements

• 5+ years of professional experience in content design, UX writing, product content strategy, or a closely related field • Strong portfolio demonstrating content design work for digital products • Experience independently owning content design projects from discovery through implementation • Strong understanding of user-centered content design principles • Experience writing for complex digital products, applications, or multi-step workflows • Excellent writing, editing, and information organization skills • Ability to simplify complicated information without losing essential meaning • Experience creating interface content, including labels, instructions, helper text, errors, and confirmation messages • Strong understanding of information architecture and content hierarchy • Experience designing content for forms, onboarding flows, or transactional experiences • Familiarity with plain-language writing principles • Understanding of accessibility and inclusive content practices • Ability to create consistent terminology across complex products • Experience developing or contributing to content guidelines and design systems • Familiarity with Figma or comparable collaborative product design tools • Experience collaborating closely with product designers and product managers • Ability to work effectively with software engineers during implementation • Familiarity with usability testing and user research methods • Experience incorporating user feedback into content improvements • Ability to evaluate content decisions based on clarity, comprehension, and task completion • Strong attention to detail and accuracy • Ability to communicate content recommendations and explain design decisions • Experience working with subject matter experts to validate specialized information • Strong organizational skills and ability to manage multiple content priorities • Ability to independently deliver high-quality content design work in a collaborative product environment • Nice to Have: Experience designing content for healthcare, telehealth, or patient-facing software • Nice to Have: Familiarity with patient intake questionnaires and digital health workflows • Nice to Have: Experience writing content for clinical or pharmacy-related applications • Nice to Have: Understanding of healthcare terminology and patient communication needs • Nice to Have: Familiarity with HIPAA and healthcare-related privacy considerations • Nice to Have: Experience working with clinicians, pharmacists, or healthcare operations teams • Nice to Have: Understanding of health literacy and plain-language healthcare communication • Nice to Have: Experience designing content for sensitive or high-stakes user interactions • Nice to Have: Familiarity with consent-related interfaces and required acknowledgments • Nice to Have: Experience developing content for complex forms and conditional questionnaires • Nice to Have: Understanding of configurable or white-label SaaS platforms • Nice to Have: Experience creating scalable content patterns across multiple product experiences • Nice to Have: Familiarity with localization and internationalization considerations • Nice to Have: Experience developing terminology libraries or content style guides • Nice to Have: Understanding of WCAG accessibility guidelines • Nice to Have: Experience collaborating with UX researchers on comprehension testing • Nice to Have: Familiarity with content management systems or structured content models • Nice to Have: Experience writing for AI-assisted product experiences • Nice to Have: Understanding of responsible AI communication and appropriate human oversight • Nice to Have: Experience working in fast-moving, cross-functional product teams

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