UX Writer, Intakes & Clinical Workflows

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✏️ Content Writer

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 60 days.
• 102 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Write clear, accurate, and accessible UX content for patient intake questionnaires. • Develop question labels, instructions, helper text, and response options for digital forms. • Improve language throughout multi-step patient intake experiences. • Write content for conditional questions and branching questionnaire flows. • Create clear instructions for required fields and information requests. • Develop validation messages that help users correct incomplete or invalid responses. • Write error messages and recovery guidance for interrupted workflows. • Create confirmation messages and next-step instructions following questionnaire submission. • Help users understand the difference between submitting information and receiving subsequent clinical review. • Collaborate with product designers to improve the clarity of complex forms. • Review questionnaire prototypes to identify confusing or ambiguous wording. • Support content for approved clinical and pharmacy-related workflows. • Work with appropriate subject matter experts to validate specialized terminology. • Maintain consistent language across related questions and workflow steps. • Develop reusable writing patterns for common questionnaire interactions. • Contribute to UX writing standards and content guidelines. • Apply plain-language principles to patient-facing instructions. • Support accessible content for users with different reading and comprehension needs. • Work with product managers to understand content requirements and workflow objectives. • Collaborate with engineers to ensure interface copy is implemented accurately. • Review how content behaves within conditional and dynamically generated forms. • Partner with UX researchers to evaluate question comprehension and task completion. • Incorporate usability feedback into writing improvements. • Identify wording that may unintentionally influence or confuse user responses. • Support consistent terminology across configurable merchant questionnaires. • Document writing decisions and terminology recommendations. • Participate in design reviews and content quality checks before release. • Own assigned UX writing projects from initial requirements through implementation and iteration.

🎯 Requirements

• 3+ years of professional experience in UX writing, content design, product writing, or a closely related field. • Portfolio or writing samples demonstrating UX writing for digital products. • Excellent writing, editing, and proofreading skills. • Experience writing content for web or mobile applications. • Strong understanding of user-centered writing principles. • Ability to simplify complicated information while preserving accuracy. • Experience writing form labels, instructions, helper text, and validation messages. • Familiarity with multi-step forms and complex digital workflows. • Understanding of plain-language communication principles. • Strong attention to terminology, consistency, and precise wording. • Experience collaborating with product designers and product managers. • Ability to work effectively with software engineers during implementation. • Familiarity with Figma or comparable collaborative design tools. • Understanding of accessibility and inclusive writing practices. • Experience maintaining consistent language across product experiences. • Familiarity with UX writing guidelines or content design systems. • Ability to review interfaces and identify ambiguous or confusing content. • Experience incorporating usability feedback into writing improvements. • Familiarity with user research and comprehension testing concepts. • Ability to communicate writing recommendations clearly. • Experience working with subject matter experts to validate specialized information. • Strong organizational skills and ability to manage multiple assignments. • Ability to balance user comprehension, product requirements, and technical constraints. • Experience working in cross-functional product development teams. • Ability to independently deliver accurate, high-quality UX writing. • Nice to have: Experience writing UX content for healthcare or telehealth products. • Nice to have: Familiarity with patient intake questionnaires and medical forms. • Nice to have: Experience writing for clinical or pharmacy-related applications. • Nice to have: Understanding of healthcare terminology and patient communication needs. • Nice to have: Familiarity with health literacy and plain-language healthcare writing. • Nice to have: Experience working with clinicians, pharmacists, or healthcare operations teams. • Nice to have: Understanding of HIPAA and healthcare-related privacy considerations. • Nice to have: Experience writing for sensitive or high-stakes digital interactions. • Nice to have: Familiarity with consent-related interfaces and required acknowledgments. • Nice to have: Experience writing content for conditional questionnaires or branching workflows. • Nice to have: Understanding of questionnaire design and neutral question wording. • Nice to have: Experience supporting configurable or white-label SaaS platforms. • Nice to have: Familiarity with patient onboarding and eligibility-related workflows. • Nice to have: Experience contributing to terminology libraries or content style guides. • Nice to have: Understanding of WCAG accessibility guidelines. • Nice to have: Experience collaborating with researchers on comprehension testing. • Nice to have: Familiarity with structured content models and reusable interface strings. • Nice to have: Experience writing for complex administrative software. • Nice to have: Understanding of responsible AI communication in healthcare-related products. • Nice to have: Experience working in fast-moving, cross-functional product teams.

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