UX Writer, Product Experience

🔥 20 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✏️ Content Writer

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 60 days.
• 102 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Write clear, concise, and user-friendly interface copy across Bask Health's platform. • Develop navigation labels, button text, menu descriptions, and contextual instructions. • Write onboarding guidance for merchant-facing and patient-facing experiences. • Create form labels, helper text, placeholders, and validation messages. • Improve error messages so users understand what went wrong and how to resolve it. • Write confirmation messages, success states, and next-step instructions. • Develop empty-state messaging and contextual guidance. • Create interface content for merchant dashboards and administrative tools. • Write instructions for storefront configuration and business management workflows. • Improve patient-facing questionnaire instructions and form guidance. • Support checkout and account management experiences with clear interface language. • Develop notification and status messaging for approved platform workflows. • Collaborate with product designers to ensure copy fits naturally within interface layouts. • Review wireframes and prototypes to identify unclear language or confusing interactions. • Work with product managers to understand feature requirements and user goals. • Partner with engineers to ensure interface copy is implemented correctly. • Maintain consistent terminology across different areas of the platform. • Contribute to UX writing guidelines and reusable content patterns. • Help define tone and language standards for product interfaces. • Review existing product copy for clarity, consistency, and accessibility. • Simplify technical terminology into language users can understand. • Participate in product discovery, design reviews, and planning discussions. • Work with researchers to evaluate whether users understand interface instructions. • Incorporate usability findings and product feedback into copy improvements. • Collaborate with clinical and pharmacy stakeholders when specialized terminology requires review. • Document writing decisions, terminology recommendations, and content changes. • Support content quality reviews before product releases. • Own assigned UX writing projects from initial requirements through implementation and iteration.

🎯 Requirements

• 3+ years of professional experience in UX writing, content design, product writing, or a closely related field. • Portfolio or writing samples demonstrating UX writing for digital products. • Excellent writing, editing, and proofreading skills. • Experience creating interface copy for web or mobile applications. • Strong understanding of user-centered writing principles. • Ability to communicate complex information clearly and concisely. • Experience writing navigation labels, buttons, instructions, error messages, and notifications. • Familiarity with common digital product interaction patterns. • Understanding of plain-language writing principles. • Experience collaborating with product designers and product managers. • Ability to work effectively with engineers during product implementation. • Familiarity with Figma or comparable collaborative design tools. • Understanding of accessibility and inclusive writing practices. • Experience maintaining consistent terminology across multiple product experiences. • Familiarity with UX writing guidelines or content style guides. • Ability to review interfaces and identify confusing or unnecessary language. • Experience incorporating feedback into writing improvements. • Familiarity with usability testing and user research concepts. • Strong attention to detail and accuracy. • Ability to explain writing decisions and communicate recommendations clearly. • Experience working in cross-functional product development teams. • Ability to balance user needs, product requirements, and technical constraints. • Strong organizational skills and ability to manage multiple assignments. • Ability to independently deliver high-quality product writing. • Interest in improving software usability through thoughtful communication. • Nice to Have: Experience writing for SaaS platforms or business software. • Nice to Have: Familiarity with merchant-facing tools and administrative dashboards. • Nice to Have: Experience writing for e-commerce or direct-to-consumer products. • Nice to Have: Background in healthcare, telehealth, or patient-facing digital experiences. • Nice to Have: Experience writing onboarding instructions and multi-step form guidance. • Nice to Have: Familiarity with subscription, checkout, or account management workflows. • Nice to Have: Understanding of healthcare-related privacy considerations. • Nice to Have: Experience contributing to UX writing systems or terminology libraries. • Nice to Have: Familiarity with white-label or multi-tenant SaaS products. • Nice to Have: Experience writing for configurable workflows. • Nice to Have: Understanding of localization and internationalization considerations. • Nice to Have: Familiarity with WCAG accessibility guidelines. • Nice to Have: Experience collaborating with UX researchers on comprehension testing. • Nice to Have: Experience using product feedback or analytics to improve interface content. • Nice to Have: Familiarity with content management systems or structured content tools. • Nice to Have: Experience developing voice and tone guidelines for digital products. • Nice to Have: Experience writing for AI-powered interfaces or assistants. • Nice to Have: Understanding of responsible AI communication and clear user expectations. • Nice to Have: Familiarity with frontend development concepts. • Nice to Have: Experience working in fast-moving, cross-functional product teams.

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