Platform Operations Specialist

🕒 July 20

🌽 Illinois, Wisconsin – Remote

🌽 Illinois – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Bathing Brands

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1969

🤝 B2B

🏪 Marketplace

B2B • Marketplace

Bathing Brands is a company that acts as a reseller/distributor and partner aggregator for sauna, steam, and experiential bathing products. They position themselves as a gateway for manufacturers to reach more customers by leveraging an established network of resellers and offering logistics, inventory, and support to dealers. The site content emphasizes enabling resellers and manufacturers, showcasing partner testimonials (SaunaKits. com, My Sauna World, Direct Home Connection), and providing educational content and blogs about saunas, sauna maintenance, and wellbeing. They promote becoming a reseller and becoming a dealer, and highlight world-class brands and industry-leading products. The company appears to sell or distribute sauna kits, sauna components (stones, heaters, wood), infrared and traditional sauna systems, and related accessories and services. They target both manufacturers (to list/get products in front of resellers) and resellers/dealers (to stock and ship products), supporting B2B distribution and marketplace-like operations.

📋 Description

• Manage the day-to-day flow of website issues, enhancements, and development work across our eCommerce platforms • Receive, investigate, reproduce, and document website issues reported by customers, dealers, and internal users • Translate reported problems and business requests into clear, actionable Asana tasks for the Web Development team • Manage and maintain the Web Development Asana project, including task status, requirements, supporting information, priorities, dependencies, and follow-up • Work with business stakeholders and technical teams to gather the information needed to move issues and features forward • Perform first-round troubleshooting to determine whether an issue is related to website functionality, data, configuration, user permissions, or an integrated system • Coordinate and perform User Acceptance Testing (UAT) for website fixes, enhancements, and new features • Develop a deep understanding of user workflows across our websites, including consumer, dealer, sales, customer service, Product Catalog, and other internal workflows • Build and maintain repeatable test scenarios and regression testing processes for critical website functionality • Validate completed development work against business requirements and real-world user workflows • Administer designated areas of Drupal, including user accounts and permissions, menus, taxonomy structures, and other approved configuration tasks • Work closely with the Product Catalog team to support website taxonomy, navigation, product organization, and other catalog-related website needs • Help identify patterns in recurring issues and opportunities to improve processes, documentation, and platform usability • Create and maintain documentation for website workflows, business rules, testing scenarios, and administrative processes • Support release readiness by ensuring completed work has been tested, documented, and validated before or immediately following deployment

🎯 Requirements

• Experience supporting an eCommerce website, CMS, digital platform, software product, or other technology-driven business environment • Experience with Drupal or another content management system. Drupal experience is strongly preferred • Experience with Asana, Jira, or another work management or development tracking platform • Understanding of the fundamentals of software testing, QA, UAT, or structured troubleshooting • Ability to translate a business problem into clear written requirements and testable outcomes • Strong organizational skills and capable of managing multiple issues, requests, and development tasks at different stages • Comfortable communicating with technical and non-technical teams • Enjoy learning complex systems and understanding how information and processes move between them • Strong attention to detail without losing sight of the larger business objective • Comfortable taking ownership of an issue and helping move it toward resolution

🏖️ Benefits

• Company-subsidized medical, dental, and vision insurance • Company-paid life insurance, with voluntary disability and supplemental coverage options • 401(k) retirement plan with company match • Paid Time Off (PTO) and paid company holidays • Community Day for volunteer service • Employee referral program