Technical Support Specialist

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $60k - $82.5k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Baxter International Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

💰 Grant on 2021-04

Healthcare Insurance • Pharmaceuticals • Biotechnology

Baxter International Inc. is an innovative, global healthcare leader that offers advanced products, technologies, and therapies to support people in leading healthier, longer lives. The company is committed to meeting the challenges faced by patients, clinicians, and customers in the evolving healthcare landscape, emphasizing resilience and a mission to save and sustain lives.

📋 Description

• Deliver seamless, consistent 24x7 technical support for Baxter’s Care Communications solutions • Troubleshoot issues remotely for customers and patients, ensuring timely resolution and a strong service experience • Document cases accurately, collaborate with internal partners, and follow established processes that maintain quality and consistency • Support Baxter’s Care Communications strategy and drive long‑term business impact

🎯 Requirements

• 1+ years of technical troubleshooting experience in a remote environment • Associate’s degree or equivalent experience in IT, computer science, or a related field (preferred) • Relevant certifications such as A+, Network+, MCP, MCSA, CCNA, or Azure (preferred) • Strong computer skills, including remote tools, Microsoft Office, AutoCAD, and Visio • Knowledge of server management, cabling, Remote Desktop, PowerShell/JavaScript, IT maintenance, system builds, Citrix, and Windows Server • Experience installing, maintaining, and repairing IT equipment such as routers, switches, firewalls, phones, printers, CCTV, alarm systems, servers, WLAN, and workstations • Familiarity with Cisco and Barracuda solutions including Firepower NGFW, AnyConnect VPN, AMP, Meraki, BE6000 VoIP, load balancers, backup, spam, and firewall tools • Hands-on experience with Cisco ASA configuration, Active Directory, Windows Server troubleshooting, and healthcare IT environments (preferred)

🏖️ Benefits

• Medical coverage starting on day one • Dental coverage starting on day one • Insurance for basic life, accident, short-term and long-term disability, and business travel accident • Employee Stock Purchase Plan (ESPP) • 401(k) Retirement Savings Plan (RSP) with options for contributions and matching • Flexible Spending Accounts • Educational assistance programs • Paid holidays • Paid time off ranging from 20 to 35 days based on length of service • Family and medical leaves of absence • Paid parental leave • Commuting benefits • Employee Discount Program • Employee Assistance Program (EAP) • Childcare benefits