Technical Customer Support Agent

🔥 0 minutes ago

🐎 Kentucky, Nevada, +1 more states – Remote

🐎 Kentucky – Remote 🎰 Nevada – Remote 🤠 Texas – Remote

💵 $25 - $32 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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SendCutSend

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🤝 B2B

🏪 Marketplace

🔧 Hardware

💰 $1k Pre Seed Round - SendCutSend.com on 2018-11

B2B • Marketplace • Hardware

SendCutSend is an American on-demand manufacturing company that provides fast, custom fabrication services for parts and prototypes. They offer laser cutting, waterjet cutting, CNC routing and machining, bending, finishing (anodizing, plating, powder coating), tapping, hardware insertion and related services across a large materials catalog. Customers can upload CAD files or use templates/parts builder for instant pricing, order expedited production and ship finished parts; the company also operates a marketplace for selling finished designs and serves both hobbyists and industrial clients.

📋 Description

• Review customer drawings, specifications, and requirements to recommend materials, processes, and product options • Generate accurate pricing and quotes using internal systems • Identify manufacturability concerns and suggest alternatives that improve cost, lead time, or production outcomes • Maintain proactive and clear communication with customers via phone, email, and chat, providing updates, resolving issues, and setting clear expectations • Provide real time technical guidance over the phone, including reviewing manufacturability questions and helping customers make informed decisions • Document customer interactions accurately within internal systems to ensure seamless follow through and visibility across teams • Partner closely with on site production teams to ensure customer objectives are understood and executed correctly • Develop strong knowledge of SendCutSend capabilities, materials, and processes • Support internal teams by resolving technical questions or order issues that arise during production

🎯 Requirements

• Minimum 1 year of experience in a manufacturing or fabrication environment • Ability to read and interpret technical drawings and specifications • Strong verbal and written communication skills in English • Comfortable providing live customer support via phone in a fast-paced environment • Ability to explain technical manufacturing concepts clearly to customers with varying levels of experience • Comfortable using computer systems and learning proprietary software • Ability to work independently in a remote environment with minimal supervision

🏖️ Benefits

• Medical, Dental, & Vision coverage • Paid holidays + PTO • 401K with company match • Tuition reimbursement • Paid parental leave • Short-term disability • Monthly internet stipend • Employee discount on parts