Contact Center Representative

Job not on LinkedIn

🕒 July 25

🦌 Connecticut, Massachusetts – Remote

🦌 Connecticut – Remote 🍂 Massachusetts – Remote

💵 $20 - $29 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Baystate Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1873

🏥 Healthcare

🧘 Wellness

📚 Education

Healthcare • Wellness • Education

Baystate Health is a regional integrated health system serving western Massachusetts, providing hospital-based and outpatient care including emergency services, primary and specialty care, surgery, oncology, cardiology, pediatrics, radiology, and maternal health. It operates multiple hospitals and clinics, runs community health and wellness programs, conducts clinical research and trials, and serves as the regional campus for UMass Chan Medical School with extensive medical education and residency programs. Baystate also offers patient-facing digital tools (MyBaystate), fundraising through a foundation, and community outreach and volunteer initiatives.

📋 Description

• Respond to physician, Baystate Medical Practices, and community provider requests to help ensure timely access to care • Assist patients with scheduling appropriate appointments and consultations • Respond professionally and courteously to requests received by telephone, fax, and online portals • Ensure accurate appointment types and durations are selected based on patient and provider needs • Accurately document interactions and follow established processes, protocols, and confidentiality standards • Use Baystate clinical and administrative systems to access and communicate patient and physician information • Meet departmental quality assurance, customer service, productivity, and call-processing accuracy standards • Collaborate with physicians, clinical teams, medical practices, and Contact Center colleagues to deliver a positive patient and provider experience

🎯 Requirements

• Two years of prior experience in a physician office or two years of prior experience in a customer service setting • Ability to communicate professionally and effectively with patients, physicians, medical professionals, and internal and external customers • Ability to use telephone, computer, and related technology in a fast-paced environment • Ability to actively listen, understand customer needs, and respond appropriately • Strong oral, written, and interpersonal communication skills • Ability to maintain strict confidentiality • Ability to type greater than 40 words per minute • GED or HiSET required • Successful completion of a medical terminology course or willingness to complete an approved medical terminology course within one year of hire • Experience working with physicians or other medical professionals • Spanish language skills, written and verbal, may be beneficial in some settings • Experience with healthcare clinical or administrative systems, including CIS, Centricity Business, ORSOS, Compliance Checker, SMS, I Privileges, or 3M, as applicable • Demonstrated ability to adapt to new processes, software, and technology

🏖️ Benefits

• Medical, dental, and vision coverage, including local Health New England plans • Tuition assistance • CEUs • Professional development opportunities • Clinical advancement opportunities • Leadership development • Internal career opportunities • Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts • Retirement savings and employer match • Generous PTO for eligible employees • Wellbeing programs and resources supporting mental, physical, and financial health