Outbound Call Center Supervisor

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🔥 12 minutes ago

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Growe Talents

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🎮 Gaming

Recruitment • Gaming

Growe Talents is a recruitment agency specializing in the iGaming sector, focused on matching ambitious professionals with roles that drive both personal career growth and business performance. Born from the expert recruitment team at Growe, the company connects talent with opportunities across functions such as software development, CRM, marketing, content, and risk, and emphasizes meaningful matches based on skills, values, and growth potential. Growe Talents also promotes global opportunities, performance-driven rewards, and benefits aimed at supporting candidates and clients in a fast-paced, innovative industry.

📋 Description

• Manage the daily operations of the outbound team; • Monitor team performance and ensure KPI achievement; • Conduct 1:1 meetings, team meetings, and regular performance reviews; • Analyze team and campaign results to identify trends, weaknesses, and growth opportunities; • Provide regular updates, insights, and recommendations to management; • Support agents with coaching, guidance, and performance improvement plans, onboarding; • Create and improve communication scripts and outbound approaches when needed; • Help optimize workflows, processes, and communication strategies; • Maintain high standards of communication quality and team efficiency.

🎯 Requirements

• Previous experience as a Supervisor in an outbound call center, sales, retention, or customer support environment; • Experience in iGaming industry; • Strong understanding of sales communication and outbound operations; • Analytical mindset with the ability to work with KPIs and performance data; • Leadership skills and experience managing a team; • English level - at least Upper-Intermediate.

🏖️ Benefits

• Health & Wellness Focus • Global Medical Coverage • Growth Opportunities • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.) • Performance-Driven Rewards • Dynamic Work Environment