Call Center RN, Bilingual Spanish/English, Telephonic Injury Triage

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Medcor

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness • Manufacturing

Medcor is a healthcare company that specializes in reducing claims and preventing over-treatment through the establishment of onsite clinics, workplace safety initiatives, telehealth services, and wellness programs. By adopting a proactive approach, Medcor focuses on creating healthier workplaces while optimizing costs for employers across various industries including manufacturing, construction, retail, and food processing. Their services include mobile occupational health services, injury triage, and employer support, all aimed at improving employee health outcomes and managing healthcare-related costs effectively.

📋 Description

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment • Document each call efficiently and accurately • Monitor and track individual as well as call center goals, productivity metrics, and statistics • Reflect all shift activities using the phone system and be responsible for personal schedule adherence • Provide superior customer service to Medcors clients and employees • Complete accurate assessment of symptoms and/or concerns utilizing Medcors Triage Algorithms • Follow HIPAA Compliance Policies

🎯 Requirements

• Bilingual, fluent in both the English and Spanish language • Have a valid RN license and current BLS (CPR) certification • Be able to handle a high volume of consecutive calls • Have strong technological skills as well as a typing speed of at least 30 WPM • Work a major U.S. holiday rotation • Work every other weekend • Have effective written, verbal, and interpersonal communication skills • Ability to read, analyze, and interpret triage tools and information along with care instructions to injured employees and their managers • Be able to talk and/or hear • You are required to sit and use your hands • Specific vision abilities required by this job include close vision for computers and written work with the ability to adjust focus • Be able to work on a computer for long periods • Have a private space in your home with 4 walls and a door for patient privacy • Have access to high-speed internet (no satellite) within your primary residence • Be able to receive and apply feedback

🏖️ Benefits

• Paid time off • Health and dental insurance • 401K with match • Education reimbursement • Stability!