Senior Call Center Service Associate

Job not on LinkedIn

🕒 July 20

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $52.8k - $70.2k / year

⏰ Full Time

🟠 Senior

📞 Call Center Representative

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Horizon Connect @ Wall BCBSNJ

WebsiteLinkedInAll Job Openings

2 - 10 employees

⚕️ Healthcare Insurance

🏥 Healthcare

Healthcare Insurance • Healthcare

Horizon Connect @ Wall BCBSNJ is a LinkedIn presence or local program/office associated with Horizon Blue Cross Blue Shield of New Jersey (BCBSNJ). Based on the name and context, it appears to be connected to Horizon BCBSNJ’s health insurance operations and local outreach or member/provider engagement in the Wall, NJ area. Publicly available information provided is limited and mostly LinkedIn site chrome rather than a company profile, so this description is conservative and based on the affiliation indicated by the name.

📋 Description

• Resolve complex customer inquiries received by phone or through written correspondence. • Provide excellent service to customers. • Coach and mentor junior staff members. • Receive escalated customer inquiries and provide second level resolution by initiating or continuing investigation process. • Follow up on unresolved high priority/complex issues to ensure they are brought to conclusion in a timely manner. • Serve as a liaison for key internal and external operational contacts to ensure that an optimal level of service is provided to customers. • Assist in monitoring and managing team’s call volume and inventory. • Deliver an excellent customer service experience while meeting quality and production standards.

🎯 Requirements

• High School Diploma/GED required • 18 months+ call center/customer service experience required • Health insurance industry experience required. • Medical terminology and medical billing coding required • Knowledge of multiple claims systems preferred

🏖️ Benefits

• Comprehensive health benefits (Medical/Dental/Vision) • Retirement Plans • Generous PTO • Incentive Plans • Wellness Programs • Paid Volunteer Time Off • Tuition Reimbursement