Call Center Supervisor

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $50k / year

⏰ Full Time

🟢 Junior

📞 Call Center Representative

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IonTuition

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📚 Education

💳 Fintech

☁️ SaaS

Education • Fintech • SaaS

IonTuition is a company that provides specialized services in managing student loans and improving student outcomes through innovative education technology. They focus on default aversion, enrollment management, and private loan servicing, utilizing leading technology to help colleges and universities effectively support their students. With a commitment to quality service and a track record of success, IonTuition serves over 3. 8 million students and aims to enhance student repayment options while reducing institutional costs.

📋 Description

• Manage a team of Associates to include selection, work allocation, training, coaching and mentoring, problem resolution, performance evaluations, and corrective actions • Manage daily operations of assigned clients and/or business segments • Ensure that teams attain their monthly production goals • Monitor, audit, and report key performance indicators (KPIs) and performance goals of subordinate staff to Senior Management • Assist with the interviewing and selection of prospective candidates • Mentor team members with regard to their quality of work and call/queue management • Provide team members with constructive feedback on a regular basis; conduct 90-day and annual performance reviews • Perform switch/complaint calls as needed • Conduct operational training of new hires • Achieve all Client Service Level Agreements of assigned clients and/or business segments • Ensure teams strive to maintain compliance with all federal and state laws • Maintain expert knowledge of Statement of Work standards and all laws and regulations governing the industry

🎯 Requirements

• Bachelor’s degree preferred or equivalent work experience • At least one year of management experience in a related field • Expert knowledge of all laws and regulations governing the industry highly preferred • Strong knowledge of Microsoft applications including MS Word, Excel, PowerPoint, and Outlook.

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • 401(k) • Paid Time Off