Contact Center Multi-Channel Specialist

Job not on LinkedIn

🕒 July 17

🌲 Oregon, Washington – Remote

🌲 Oregon – Remote ☕ Washington – Remote

💵 $18 - $28 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Credit Union

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

💼 Consulting

🏦 Banking

Insurance • Consulting • Banking

Peak Credit Union is a member-owned credit union based in Olympia, Washington that offers a broad range of consumer and business financial services. It provides checking and savings accounts, credit cards, mortgages, auto and personal loans, business banking and lending, investment and insurance services, digital banking tools, and community-focused programs such as scholarships and financial education. The institution emphasizes accessibility, competitive rates, and local member support.

📋 Description

• Establish professional, quality-based member relationships focused on meeting financial needs • Recommend credit union products and services while serving members through calls, chats, and secure messages • Act as a liaison between members and the credit union in accordance with policies and procedures • Handle inbound calls, real-time chats, and secure messages simultaneously • Process withdrawals, loan payments, wire transfers, and money transfers • Address inquiries about statements, share withdrawals, and loan payoffs • Provide technical support and troubleshooting for online banking and digital services • Follow Member Identification Program and security procedures • Detect fraud and monitor high-risk transactions • Identify sales and service opportunities and introduce loan programs • Meet or exceed production and referral goals • Maintain prompt, professional communication across channels • Perform other duties as assigned

🎯 Requirements

• Minimum one (1) year's experience in a high-volume Contact Center environment • Experience in a financial institution preferred • In-depth knowledge of credit union products, services, policies, procedures, and systems such as Symitar • Awareness of competitor offerings • Proficiency in managing difficult customer interactions and resolving member issues effectively and courteously • Excellent communication skills, including active listening and questioning • Ability to cross-sell products and services • Ability to address member account issues and maintain positive professional relationships • Ability to set and achieve program goals aligned with the credit union's strategic plan • Ability to work under pressure and meet deadlines • Candidates must reside in Washington or Oregon

🏖️ Benefits

• $2.00 per hour bilingual differential for employees who support members in a second language, subject to verification • Performance-based compensation incentives • Medical, dental, vision, and life insurance coverage • Medical, dental, and vision insurance paid 100% by the company for employee-only coverage • Health Care FSA • Health Savings Account with employer contributions • Dependent Care FSA • Life and AD&D insurance • 11 paid holidays • 1 floating holiday • 16 hours of self-care time • 16 hours of volunteer time • 401(k) plan • Benefits generally start the first of the month after 30 days of employment; 401(k) eligibility begins the first of the month following 60 days of employment