Healthcare Call Center Representative

🔥 0 minutes ago

🏄 California, Connecticut, +8 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Handle telehealth-based phone calls and email inquiries. • Answer questions about services, provider availability, insurance coverage, visit costs, etc. • Assist patients in scheduling appointments for virtual consultations with healthcare providers. • Provide technical assistance in enrolling, scheduling, joining telehealth visits, reviewing account information, etc. • Investigate patient reports of incorrect costs, refund requests, insurance coverage, etc. and escalate cases to billing department. • Gather patient feedback on provider quality, ease of use of self-service options, visit connectivity, etc.

🎯 Requirements

• High school diploma, GED, or college degree. • Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices). • Availability to work weekends. • Successfully completed a 3-week virtual training class and 1 week of Nesting. • Great problem-solving skills. • Ability to effectively multi-task. • Excellent communication skills. • Successful completion of a background check is required for this position.

🏖️ Benefits

• Health benefits (medical, dental, vision) are available on the first day of employment. • Paid time off is accrued after 180 days (about 6 months) of employment. • Fully work from home.