Associate Client Success Manager

🕒 April 29

🏢🏡 Austin – Hybrid

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Bazaarvoice

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🛍️ eCommerce

🤝 B2B

💰 $6.7M Post-IPO Equity on 2012-11

eCommerce • Marketing • B2B

Bazaarvoice is a leading user-generated content (UGC) platform that connects brands and retailers with the voices of their customers. By leveraging UGC across the consumer journey, Bazaarvoice enhances the shopping experience and boosts sales through genuine customer reviews, social media content, and targeted marketing. The company offers a range of solutions including product sampling, social commerce, ratings and reviews, and retail syndication, aimed at improving customer satisfaction and loyalty. Through its HarmonyAI engine and Bazaarvoice Vibe, the company optimizes content supply chains and enables brands to harness the power of creator marketing. Trusted by over 13,000 brands worldwide, Bazaarvoice helps businesses scale globally, improve product detail pages, and drive conversion rates through actionable insights and competitive benchmarking.

📋 Description

• Seamlessly manage diverse account portfolios, providing high-quality coverage for clients during account owner changes. • Proactively monitor account health to drive value and adoption, and ensure clients receive all contracted deliverables (business reviews, training sessions, etc). • Advise clients on maximizing Bazaarvoice solutions by integrating user-generated content throughout their marketing funnel. Ensure stakeholders understand the ROI they are receiving from Bazaarvoice. • Execute high-value activities across a large portfolio using productivity tools like Salesforce, Gainsight, and Matik. • Proactively identify and document risks within account base, working cross-functionally to develop risk mitigation plans alongside Sales and Customer Success leadership. • Maintain meticulous documentation to ensure smooth handoffs back to permanent account owners.

🎯 Requirements

• 1 - 3 years in a Client Success, Sales, Account Management, or other client-facing role. Experience with a scaled or evolving book of business is a plus. • Curious & Resilient: A strong desire to learn various business models quickly and a "can-do" attitude toward changing priorities. Actively embraces change. • Solid Communication: Articulate in both written and verbal communications, and able to build rapport with global stakeholders. • Master of Prioritization: Exceptional time management skills. You must be comfortable blending scaled and 1:1 account interactions. • Autonomous Execution: Proven ability to meet deadlines and manage expectations with minimal supervision. • Technical Proficiency: Experience with Microsoft Office and Google suites. experience with Gainsight, Salesforce, or eCommerce/SaaS technologies is a plus.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities