Customer Success Manager

🕒 April 16

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Luminovo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏢 Enterprise

🛍️ eCommerce

🔧 Hardware

💰 Non Equity Assistance on 2022-11

Enterprise • eCommerce • Hardware

Luminovo is the electronics supply chain platform that helps companies quote and procure faster and better by bringing all data, processes, and players together in one place. It provides innovative solutions specifically designed for the electronics industry, enabling data-driven decision-making and collaboration among stakeholders in the supply chain. Luminovo automates manual processes for procurement and manufacturing, reduces costs and errors, and offers a modern interface tailored to meet the unique challenges of the electronics market.

📋 Description

• Own a portfolio of mid-size and enterprise accounts end-to-end: onboarding, adoption, QBRs, health scoring, and renewal • Run interactive onboarding sessions, trainings, and workshops to drive fast time-to-value • Drive net revenue retention through upsell, cross-sell, and contract expansion • Monitor customer health and engagement data to catch churn risk early • Translate customer feedback into structured insights for our product and engineering teams • Stay close to electronics industry trends and supply chain challenges affecting your accounts • Use AI tools and automation to work smarter — we build AI for the electronics industry and practice what we preach

🎯 Requirements

• Customer Success or Account Management experience in B2B SaaS, with owning retention and expansion targets • Comfortable running onboarding workshops and customer trainings • Strong commercial instinct — you spot growth opportunities and aren't afraid of renewal negotiations • Analytical and data-driven in how you prioritize your portfolio • Self-directed and energized by building something new — this is a ground-floor North American role • Bonus: experience or genuine interest in electronics, manufacturing, or hardware supply chains • Fluency in English is a must for this role, because you'll be working with English-speaking customers from Canada and the US. Spanish 🇲🇽 and French 🇫🇷 fluency are a huge plus, so we can cater even better to francophone Canadian customers or customers from Mexico.

🏖️ Benefits

• Join the North American expansion of a well-funded European scaleup with 300+ customers • Pioneer role — help shape how customer success works in a new market • AI at the core of the product, not a marketing slide • Collaborative, international team with offices in Munich, Berlin, and New York • Join our team in a hybrid setup in Austin, Texas in the United States • We regularly meet for team retreats and attend selected industry events, which means you'll be traveling occasionally. Travel expenses will of course be covered by us • We greatly value psychological safety and honest feedback • We do routine 1:1s with your supervisor, retrospectives, and insight hours to make sure we are constantly getting better at what we do, all while fostering employee mental health and wellbeing • Professional development is something strongly encouraged by Luminovo • We offer a flexible working environment (fully-remote, hybrid, and on-site in Munich) • Luminovo happily contributes to the childcare costs of Luminerds • all full-time Luminerds receive attractive virtual stock option packages