Customer Success Manager – Enterprise, Named Accounts

🕒 April 8

🏢🏡 Austin – Hybrid

💵 $78.8k - $118.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Restaurant365

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

B2B • SaaS • eCommerce

Restaurant365 is a comprehensive restaurant management software platform that unifies accounting, inventory, workforce management, and payroll services into a single solution. Trusted by over 40,000 restaurants, it enhances operational efficiency, helps control food and labor costs, and improves guest experiences through features like employee training, scheduling, and data-driven sales forecasting. Restaurant365 aims to streamline administrative tasks and empower restaurant operators to make strategic decisions quickly and accurately.

📋 Description

• Drive long-term retention and growth across a portfolio of high-value Enterprise accounts ($50k+ ARR) with dedicated, high-touch coverage. • Act as a trusted advisor to restaurant and hospitality executives and operators, ensuring they realize measurable ROI from Restaurant365’s platform, including Accounting, Operations, Workforce, Payroll/HR, and BI solutions. • Own account outcomes across adoption, renewal, and expansion, leveraging data, executive engagement, and cross-functional coordination to deliver Gross and Net Annual Retention targets for your book of business.

🎯 Requirements

• 3–5+ years in a B2B SaaS Customer Success Manager or Account Management role, preferably in vertical SaaS or complex, multi-stakeholder environments. • Experience working with multi-location or franchise restaurant groups or adjacent industries (hospitality, retail) is strongly preferred. • Restaurant365 experience strongly preferred (as a user, implementer, or advisor), or hands-on experience with a comparable restaurant back-office / workforce platform. • Demonstrated success owning renewal and expansion outcomes for a portfolio of mid-to-large ARR customers, with clear stories of risk mitigation and growth. • Comfortable using data and dashboards (operational metrics, usage data, financial outcomes) to drive decisions and customer conversations. • Hands-on experience with CS and GTM tools (e.g., Salesforce, Gainsight, Gong, Freshdesk, Monday.com, Domo or similar). • Demonstrated ability to use AI-powered tools (e.g., meeting summarization, content generation, automated playbooks) to streamline prep and follow-up for customer meetings. • Create tailored, on-brand communications at scale. • Identify patterns in customer behavior and surface next-best actions. • Comfortable experimenting with automation (workflows, rules, sequences) and measuring the impact on coverage, efficiency, and outcomes. • Strategic and hands-on: equally comfortable in executive-level discussions and deep configuration/adoption work. • Bias for action in ambiguous situations, with a track record of learning and iterating quickly. • Strong written and verbal communication, capable of simplifying complex technical and financial topics for diverse stakeholders. • Collaborative and resilient; brings solutions-oriented thinking to cross-functional work and customer escalations.

🏖️ Benefits

• Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives