IT Product Manager

🔥 16 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $137.9k - $166.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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Blue Cross Blue Shield Association

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Blue Cross Blue Shield Association is an association of independent, locally operated Blue Cross and Blue Shield companies dedicated to providing affordable and comprehensive healthcare insurance plans. It offers a wide range of health plans for individuals, families, and employers, including Medicare options. Blue Cross Blue Shield Association is committed to promoting health equity and supporting mental health initiatives, aiming to make healthcare easy, affordable, and accessible for everyone. The association is active in health care research and advocates for a more equitable health system.

📋 Description

• Lead the strategy, prioritization, and delivery of technology solutions supporting trade, operational, and administrative functions across Synergie • Own the IT product portfolio and operations function • Set direction for cross-functional teams and serve as the senior liaison between executive/business leadership and IT delivery • Directly manage and develop the IT Help Desk and IT Operations team, including hiring, coaching, and performance management • Set team goals, workload priorities, and escalation processes for help desk triage, onboarding, and offboarding • Build a culture of accountability, service excellence, and continuous improvement • Mentor junior product and operations staff • Own and evolve the technology product roadmap in alignment with organizational and IT strategy • Partner with business leaders to translate operational needs into strategic product capabilities and investment decisions • Drive backlog prioritization based on business value, risk, and resource capacity; make final tradeoff decisions • Own product outcomes, business impact, and adoption • Lead workflow redesign and technology-enabled efficiency initiatives • Serve as the senior point of accountability between business leadership and IT delivery teams • Lead cross-functional decision-making forums and resolve conflicts • Communicate roadmap, delivery progress, and risk to leadership and stakeholders • Analyze healthcare workflows to identify and champion automation and process-improvement opportunities • Collaborate with development, architecture, and QA leads to ensure delivery meets schedule, quality, and business requirements • Oversee user acceptance testing and release planning • Monitor product and operational performance metrics and drive corrective action and improvement plans • Ensure solutions and operational practices meet HIPAA, data privacy, and security requirements • Lead data governance practices and support reporting and analytics initiatives • Own IT Help Desk and IT Operations service levels, staffing, and continuous improvement

🎯 Requirements

• Required BS Bachelor's degree in Information Technology, Health Informatics, Computer Science; or equivalent experience • 5+ years of experience in healthcare technology • Experience leading or managing people and teams • Experience supporting healthcare systems or organizations • Experience managing IT support or operations staff • Strong people leadership and team development skills • Strategic product and portfolio management abilities • Business requirements translation and executive communication • Understanding of healthcare workflows • Ability to build strong and productive stakeholder and executive relationships • Strong analytical and data-driven decision-making abilities • Strong resolution and cross-functional facilitation skills • Strong accountability for operational and business outcomes • Preferred: Certified Product Owner - Scrum Alliance Product ownership/management certifications (CSPO, SAFe PO/PM) and/or leadership/management certifications

🏖️ Benefits

• Annual bonus incentive pay • Paid time off • 11 holidays • Medical insurance • Dental insurance • Vision insurance • Generous 401(k) matching • Lifestyle spending account • Other benefits available to eligible employees