Senior Professional Services Consultant

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $120k - $125k / year

⏰ Full Time

🟠 Senior

💼 Consultant

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BCC Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1978

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

BCC Software is a leading provider of comprehensive mailing software solutions designed to optimize direct mail campaigns and enhance data quality. With a range of products including presort software, data processing tools, and automated address management services, BCC Software helps organizations improve efficiency, reduce costs, and ensure postal compliance. Their solutions cater to mail service providers and mail owners, allowing them to process large volumes of mail with precision and ease while also facilitating omnichannel marketing efforts.

📋 Description

• Lead implementations, upgrades, migrations, integrations, and optimization projects from discovery through customer acceptance • Coordinate workstreams across internal teams, customers, and external partners • Advise customer technical and operational leaders • Clarify requirements, document assumptions and acceptance criteria, and design and validate integrations and automated workflows • Estimate effort and plan staffing, milestones, testing, cutover, and handoff • Lead installation, configuration, integration, and data validation • Tailor customer training and documentation and coordinate post-launch support • Manage delivery against statements of work, project plans, budgeted hours, and customer commitments • Maintain project and CRM records, including status, forecasts, time, risks, configurations, decisions, and acceptance • Anticipate and manage technical, operational, and commercial risks • Lead customer discussions about delays, technical limitations, disputed scope, recovery, and escalation • Assess scope changes and obtain approvals before changing scope, schedule, budget, or commercial commitments • Diagnose complex issues and coordinate resolution with Technical Support, Product Management, Engineering, and customer teams • Reproduce suspected defects and document logs, test results, and customer impact • Convert recurring issues and enhancement requests into product requirements • Support pre-sales discovery, demonstrations, and proofs of concept • Review solution feasibility, dependencies, estimates, scope, and delivery risks before commitments • Help validate software releases against customer workflows, upgrade readiness, integration, and performance needs • Maintain advanced knowledge of BCC Software products and relevant industry practices • Mentor Associate and Professional Services Consultants and review their solution and delivery plans • Develop reusable implementation methods, checklists, and training materials • Travel periodically to customer sites for implementations, consulting, and training as required

🎯 Requirements

• Bachelor’s degree in computer science, information systems, engineering, business, or a related field, or equivalent practical experience • Typically five or more years in software implementation, technical consulting, solutions engineering, data integration, or a similar customer-facing technical role • Proven success delivering complex customer engagements through acceptance, including solution design, estimation, scope and budget management, and risk mitigation • Advanced troubleshooting skills, including use of logs, system behavior, and data to isolate root causes • Deep expertise across multiple enterprise products or in a technical specialty relevant to BCC Software solutions • Advanced knowledge of enterprise environments, including Windows and Windows Server, permissions, application services, networking, and secure access • Experience with structured data, SQL, REST APIs, scripting, and SFTP • Strong communication, training, and facilitation skills • Ability to advise customer leaders, manage competing priorities, mentor colleagues, and coordinate teams without direct authority • Ability to follow company and customer requirements for confidentiality, information security, data handling, and remote access • Experience with mailing and postal operations, data quality, workflow automation, ETL, enterprise software, or BCC Software products is preferred • Availability during core hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. • Ability to work occasional evenings or weekends • Ability to meet the physical demands of extended sitting, frequent typing and writing, office equipment use, and computer work

🏖️ Benefits

• Remote work option • Occasional onsite collaboration opportunities for employees in the Rochester, NY area • Some scheduling flexibility • Equal employment opportunity and affirmative action protections

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