Manager, Product Planning – Agent User Experience, Travel Experience & Commerce

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $57k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Own product planning and roadmap alignment for assigned agent-facing tools and functionality • Define and manage product requirements, user stories, success measures, and release priorities • Evaluate business needs, adoption trends, agent feedback, issue patterns, bugs, and enhancement requests • Ensure product changes align with agent experience, operational workflows, client impact, and business objectives • Identify workflow gaps, product limitations, and future enhancement opportunities • Review product performance, adoption metrics, issue trends, and user impacts • Oversee implementation readiness, testing strategy, communication planning, training approach, and hypercare support • Coordinate testing participation, track reported issues, maintain readiness logs, identify gaps or risks, and support release preparation • Engage product, operations, development, regional leadership, support teams, and business partners to align priorities and support delivery • Communicate status, risks, and adoption insights to leadership and operational teams

🎯 Requirements

• Bachelor’s degree or equivalent work experience • Prior relevant work experience • Strong communication and interpersonal skills • Ability to translate product details, readiness status, risks, and action items into clear updates • Excellent time-management and project-management skills • Competency with Microsoft Office products and collaborative tools • Ability to create documentation, process flows, presentations, reports, project trackers, and shared materials • Ability to use data, feedback, product knowledge, and operational insight to make sound recommendations • Ability to adapt to changing priorities and manage competing workstreams • Experience in business travel or travel management is a plus

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days • Compensation package including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • Inclusive work environment where diversity is celebrated • Reasonable and necessary accommodations • Charitable activities and global experiences