Operations Technology Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $58k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Provide first-line operations and client technology support to virtual agents and in-office personnel in the area of responsibility, including customer support • Follow established processes and collaborate with teams on best practices to monitor and resolve technology support cases and provide tracking • Partner with internal and external technology teams to perform root-cause analyses, escalate, test, and resolve cases • Troubleshoot issues with virtual employees for quick resolution • Escalate common issues to other departments for global resolution • Communicate procedures and common solutions to virtual employees through appropriate methods • Manage system status and improve performance and reliability according to established policies and procedures

🎯 Requirements

• Extensive experience in the travel industry • Experience with Sabre GDS and online booking tools (OBTs) • Experience supporting system enhancements, testing, implementations, and operational initiatives • Strong understanding of travel management operations, including front-, mid-, and back-office workflows, ticketing, fulfillment, and service delivery • Strong analytical, troubleshooting, and problem-solving skills, including root-cause identification and resolution • Excellent organizational skills, attention to detail, and ability to manage multiple priorities and deadlines • Strong communication and collaboration skills across cross-functional teams

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Work at the forefront of travel technology and help shape the future of business travel • Generous vacation days • Mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • Inclusive work environment where diversity is celebrated • Work From Anywhere opportunity for 60 days per year